Events

We often come up against situations where difficult topics must be addressed in our professional work with colleagues, healthcare teams, patients and families.

What do we know about the best strategies for those moments? What questions should we be asking ourselves before we speak, and what environments are best for when we do speak?

Based on research around conflict and interpersonal communications, this interactive session will provide participants with action plans and scripting tools for having those necessary hard conversations.

The agenda will include individual case studies and interactive experiential activities. By the end of day, participants will leave with plans, scripts, and tips for having more humane, growthproducing hard conversations.

Program Objectives

• Identify individual and organization tensions about expressing concerns

• Prepare thought-provoking questions one needs to ask before having a hard conversation

• Formulate goals for conversations and work through an action plan format

• Produce and receive feedback as you prepare scripts for conversations
• Identify the best "what, where & whens" for productive discussions

For the next workshop please contact: cecenter@stanfordmed.org