Support to Navigate Challenging Health Conditions

Stanford Coordinated Care is a team of medical professionals and care coordinators who help people with chronic illnesses lead a healthy life and smoothly navigate their health care experiences. Services include:

  • Assistance in managing chronic illness
  • Coordination of medical care no matter how many specialists you see
  • Primary care at our clinic or in collaboration with your primary care provider
Maps & Directions
211 Quarry Road
Palo Alto, CA 94304
Phone: 650-724-1800 Getting Here

Our Doctors

Care and Treatment of Chronic Illnesses

Patient FAQs

What is Stanford Coordinated Care (SCC)?

Stanford Coordinated Care is a service to help you manage and coordinate your own care, and the care you receive from specialists. We believe that people are the most important factor in their own health, and that our job is to help you build the knowledge, skills, and confidence you need to live long and feel well.

Is the service confidential?

Yes! We will only share your health information with your consent. Your participation is not reported to your employer unless you tell them, because we won't. We will reach out to your primary care provider before contacting you, to make sure that our services would be a good fit.

How can I enroll?

Those interested in becoming a member of SCC should take the first step to enrollment and complete a self-assessment. Completed assessments should be faxed to the clinic at 650-736-2550.

An SCC team member will follow up once the assessment has been received. Based on the completed self-assessment, an initial intake appointment with a care coordinator will take place after the SCC has determined an individual is a good fit to receive service. After the first intake visit, the patient will then be officially enrolled.

Why should I enroll?

We believe that you are the expert about your own life and health. However, it can be hard to face chronic conditions alone. Our team can help you with the medical, social, and emotional aspects of trying to live in the healthiest way. Also, you will not have any co-pays for our services.

Which service should I enroll in?

During the intake appointment, the care coordinator will discuss two services offered by Stanford Coordinated Care. One service is Primary Care Plus. As a member of Primary Care Plus, you would be asked to transfer your primary care services to the coordinated care team which includes a physician, nurse, care coordinator, physical therapist, pharmacist, and clinical social worker.

Another service being offered at SCC is Chronic Care Support. As a member of Chronic Care Support, you would continue with your current primary care physician but want the extra help and support from the SCC care team.

 

What are the benefits of Primary Care Plus vs. Chronic Care Support?

Primary Care Plus benefits:

  • $0 copay at SCC to see your provider and care team*
    *If you are a member of the Stanford University High Deductible PPO Plan, a contribution by your employer will be made for the initial months of participation. For Hospital employees in the PPO plan, if you have not met the deductible the Hospital will make a contribution towards the cost for the initial months of participation, subject to Union approval.
  • 24/7 direct access to a member of your care team
  • Same day and next day clinic appointments for urgent needs
  • A care coordinator with time to listen and help you plan and access your care
  • Access to Stanford's Better Choices, Better Health chronic disease self-management workshop
  • Pharmacist review of your medications
  • Coordination of your complex care needs
  • In-office labs at no cost and blood draw service on-site for outside labs
  • Behavioral Health & Physical Therapy clinicians on-site

Chronic Care Support benefits:

  • $0 to see your care team*
    *Chronic Care Support services are paid for directly by your employer.
  • A care support team member with time to listen and help you plan and access your care
  • Develop a personalized care plan and attain personal health goals
  • Access information about medications, procedures, and diagnoses
  • Gain personal insight through individual visits and/or group seminars
  • Coordination of your complex care needs
How will the care be different than what I am receiving now?

Patients, like you, have told us that care in the community does not fully meet their needs. We promise prompt service, effective communication with providers, and coordination of your health care based on your wishes, needs, and preferences. We will help you take control of your life and health.

Who will be taking care of me?
  • Primary Care Plus: You will be assigned a primary care physician with time to listen and help you plan your care. Your SCC team also includes a nurse, care coordinators, a clinical social worker, physical therapist, and pharmacist.
  • Chronic Care Support: You will be cared for by your current primary care physician, with the extra help from an SCC care support nurse and an SCC care support clinical social worker.
What are the hours of operation?
  • Monday, Tuesday, Thursday, and Friday 8:30 a.m. – 5 p.m.
  • Wednesdays 8:30 a.m.– 7 p.m.

*For those who choose to enroll in Primary Care Plus, the SCC physicians are available by phone 24/7 for urgent issues that cannot wait until opening the following day.

How will my enrollment in the SCC change my current health plan?

Everything in your current health plan will stay the same, except that your employer will waive co-pay services with Stanford Coordinated Care.

Can my family members take part in this service?

Yes, adult family members who are a good fit, between the ages 18 to 65, who are not on Medicare and are covered under your health plan, can receive care with SCC.

When do I need to make a decision about joining the SCC?

You are able to enroll for SCC services at any time after you complete the self-assessment. A care coordinator will follow-up with you to determine whether or not our care will best fit your needs.

Who is eligible to enroll?

You are eligible to enroll if the following describes you:

  • Active employees of Stanford Hospital & Clinics, Lucile Packard Children's Hospital
  • Active employees of Stanford University
  • Early retiree of Stanford Hospital & Clinics or Stanford University
  • Those participating in Long Term Disability where Medicare is not the primary insurance
  • Covered by Blue Shield of California or Hospital PPO or EPO (administered by UMR)
  • You or a family member (covered dependent) living with a chronic condition
What are some examples of chronic conditions that may qualify me?

Some examples of chronic conditions that may qualify you are, but are not limited to:

  • Diabetes, heart disease, asthma/chronic lung disease, depression, and chronic pain
  • Also, you may qualify if you take five or more prescribed medications.
How do I know if I have a chronic condition?

You may have a chronic condition if you are taking medicine for more than one condition.

If I think I have a chronic condition, but have never been diagnosed by a doctor, how do I find out if the SCC is for me?

Contact your primary care doctor and schedule an assessment.

What's the catch?
  • You may feel greater control over your health.
  • You might feel better and live longer.
Features

Stanford Coordinated Care

At Stanford Coordinated Care, individual care coordinators help patients with appointments and medication refills, and find answers to their medical questions.

For Patients

Stanford Hospital & Clinics is known worldwide for the advanced patient care provided by its doctors and staff.  We also provide a wide range of guest services and amenities to our patients and visitors. Learn more about preparing for a hospital stay, billing and financial services, and our other support programs in Patients & Visitors.  

Stanford Coordinated Care is a benefit available to active Stanford University and Hospital employees and their adult dependents covered by Blue Shield and UMR insurance plans.

AFTER HOURS

Please call us first before going directly to the emergency room unless you feel that you cannot safely wait a few minutes to speak to us.

We will make every effort to offer you an appointment the next day for urgent problems if the problem can safely wait until morning.

In major emergencies, call 911 for an ambulance or proceed directly to the nearest emergency room.

Call us to make an appointment

650-724-1800

Coordinated Care Newsletter

  • Vol. 1, Issue 1
  • Vol. 1, Issue 2
  • Vol. 1, Issue 3

For Health Care Professionals

PHYSICIAN HELPLINE

Phone: 1-866-742-4811
Fax: 650-721-3476
Monday – Friday, 8:30 a.m. – 5 p.m.

Stanford Hospital & Clinics provides comprehensive services to refer and track patients, as well as provides the latest information and news for physicians and office staff. For help with all referral needs and questions visit Referring Physicians.

HOW TO REFER

Fax a referral form with supporting documentation to 650-320-9443.

Track your patients' progress and communicate with Stanford providers securely online.

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