Part of Primary Care

Support to Navigate Challenging Health Conditions

Stanford Coordinated Care is a team of medical professionals and care coordinators who help people with chronic illnesses lead a healthy life and smoothly navigate their health care experiences. Services include:

  • Assistance in managing chronic illness
  • Coordination of medical care no matter how many specialists you see
  • Primary care at our clinic or in collaboration with your primary care provider
Coordinated Care
2452watsonct-paloalto
211 Quarry Road
Palo Alto, CA 94304
Phone: 650-724-1800 Getting Here
Maps & Directions
211 Quarry Road
Palo Alto, CA 94304
Phone: 650-724-1800 Getting Here

Our Doctors

Care and Treatment of Chronic Illnesses

Patient Rights and Responsibilities

Patient rights

Your participation in Stanford Coordinated Care is voluntary. If, at any time, you decide that the service does not meet your needs or that SCC is not a good fit, you may opt out from receiving further services.

Your specific demographic and medical information will NOT be shared with anyone other than the Coordinated Care team and providers directly involved in the care of your health without written consent or unless compelled by law. Anonymous and combined information will be used for clinic evaluation and quality improvement purposes. Results from evaluations will be made into reports that will be shared within the clinical community and other necessary parties to help improve the effectiveness of health care services.

For those patients enrolled in Primary Care Plus, access to the Coordinated Care team will be available to you by phone, in-person communications, and e-mail via MyHealth. E-mail should be used for non-urgent questions and should not be used in emergencies or when you are in need of immediate response. All communications may be documented in Electronic Health Records (EHR).

Patient responsibilities

As part of delivering you with the most complete level of care, you allow Stanford Coordinated Care to receive information about your health care from EHR and/or previous physician care, including past medical information for the care you have received.

If, at any time, either party feels that the other is not supportive of the above statements, we promise to resolve the issue with you. To no longer be a part of the SCC, please ask a member of the care team for an SCC Deactivation request form.

For those patients enrolled in Primary Care Plus, SCC physicians will be available after regular clinic hours. Please call us first before going directly to the emergency room unless you cannot safely wait a few minutes to speak to us. In major emergencies, call 911.

Patient financial responsibilities

Please ask a member of the SCC team to review the monthly fee schedule for Primary Care Plus services. Depending on your health plan, your enrollment cost per month may vary. Please refer to the Patient Financial Responsibility Agreement for more information.

Features

Stanford Coordinated Care

At Stanford Coordinated Care, individual care coordinators help patients with appointments and medication refills, and find answers to their medical questions.

For Patients

Stanford Health Care (formerly Stanford Hospital & Clinics) is known worldwide for the advanced patient care provided by its doctors and staff.  We also provide a wide range of guest services and amenities to our patients and visitors. Learn more about preparing for a hospital stay, billing and financial services, and our other support programs in Patients & Visitors.  

Stanford Coordinated Care is a benefit available to active Stanford University and Hospital employees and their adult dependents covered by Blue Shield and UMR insurance plans.

AFTER HOURS

Please call us first before going directly to the emergency room unless you feel that you cannot safely wait a few minutes to speak to us.

We will make every effort to offer you an appointment the next day for urgent problems if the problem can safely wait until morning.

In major emergencies, call 911 for an ambulance or proceed directly to the nearest emergency room.

Call us to make an appointment

650-724-1800

Resources

For Health Care Professionals

PHYSICIAN HELPLINE

Phone: 1-866-742-4811
Fax: 650-320-9443
Monday – Friday, 8:30 a.m. – 5 p.m.

Stanford Health Care (formerly Stanford Hospital & Clinics) provides comprehensive services to refer and track patients, as well as provides the latest information and news for physicians and office staff. For help with all referral needs and questions visit Referring Physicians.

HOW TO REFER

Fax a referral form with supporting documentation to 650-320-9443.

Track your patients' progress and communicate with Stanford providers securely online.

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