Fertility and Reproductive Medicine Center

Welcome to the Stanford Fertility & Reproductive Medicine Center (SFRMC). All of us at SFRMC are committed to providing you, the patient, with the most advanced medical treatment available, offered in an empathetic and caring environment. We offer comprehensive, state-of-the-art services in the areas of Fertility and Reproductive Medicine with a personal and caring touch.

MAPS & DIRECTIONS
900 Welch Road
Palo Alto, CA 94304
Phone: 650-498-7911 Getting Here

Our Doctors

Care and Treatment

Financial Resources

In our efforts to provide you with the most comprehensive care and since we understand that financial considerations play a significant role in the decision making process for infertility treatments, our financial team is committed to assisting you every step of the way. Insurance coverage for infertility treatments can range from non-existent to comprehensive and hence understanding the benefits offered by your insurance plan is crucial to treatment planning. In California, unlike some other states, it is up to each employer to purchase a Rider that covers infertility diagnosis and treatment benefits from the respective insurance plans. Therefore we also encourage our patients to contact the Human Resources department of their companies for explanation on covered benefits.

For those who do not have insurance coverage or have only diagnostic coverage, or for those whose insurance coverage does not include Fertility treatment, we offer self pay discounts on initial consultation and procedure room facility fee.

What you can expect from us

We strive to provide you with the most accurate estimates for the services provided by us. We will provide you with a written estimate of charges as soon as a treatment plan is agreed upon by you and the provider. However, the final charges will depend on the actual services rendered and may therefore be different from our initial estimates.

We encourage you to schedule a meeting with our Insurance Coordinators prior to starting treatment so that our staff can explain your covered benefits as well as your financial responsibility.

We will bill the insurance plans for covered services. Due to HIPAA laws, we are unable to monitor the infertility benefit maximums and coverage and therefore request you to assist us so we can work together in ensuring that our patients can get maximum coverage for infertility treatment allowed by the insurance plan.

We will submit the claim if infertility benefits are covered under your secondary insurance, however we are unable to follow up with the secondary insurance plan to ensure that claims are paid.

Insurance plans accepted

We accept most PPO insurance plans. Some of the most common insurances that we work with include:

  • Aetna PPO, EPO, POS
  • Blue Cross PPO
  • Blue Shield PPO
  • Cigna PPO, EPO, POS
  • Health Net PPO
  • United Healthcare PPO, EPO, POS

If you have infertility diagnosis and treatment coverage under a Health Maintenance Organization (HMO) or Tier 1 of a Point Of Service (POS) plan, all services must be authorized by your medical group. When requesting your initial visit authorization, please ask for a 60 minute office visit and an ultrasound.  Services such as lab work and radiological exams (for both patient and partner) should be performed at a facility designated by your medical group. Prescriptions should be filled in a pharmacy approved by your insurance plan. This will ensure maximum coverage through your insurance company thereby reducing your out-of-pocket expense.

Currently we do not offer any payment plans.

Helpful hints for understanding your benefit coverage

It is important for you to review your insurance plan and understand exactly what your coverage is prior to beginning treatment. In an effort to assist you with this process, we have put together a list of critical questions to ask your employer and insurance company regarding your coverage for the treatment of infertility.

Helpful hints for understanding your benefits coverage.

Contact an insurance coordinator

Our helpful and skilled Insurance Coordinators are specialists in the field of insurance verification especially as it relates to infertility and are available to assist you throughout your treatment cycle. Please feel free to contact them with your insurance related questions at 650-498-7911 (option 5).

Clinical Trials

Clinical trials are research studies that evaluate a new medical approach, device, drug, or other treatment. As a Stanford Hospital & Clinics patient, you have access to the latest, advanced clinical trials.

Open trials refer to studies currently accepting participants. Closed trials are not currently enrolling, but may open in the future.

For Patients

When you make your appointment for a New Patient Consultation, we will send you a packet of information and forms to review and complete before the appointment. This information will provide your physician with details that are important and relevant to your reproductive care.  

PREPARE FOR YOUR APPOINTMENT

To prepare your chart for your initial appointment, please obtain or complete the information requested below, and forward it to our office right away. If you are not able to forward the paperwork in time for it to reach us before your appointment, please bring the information with you, arriving at least 30 minutes before your appointment so we can prepare your chart. If your appointment is only days away, you might prefer to download the PDF forms listed below, complete them, and fax them to 650-725-1345.

Phone instructions
  • New Patients - Press 1
  • Established Patients - Press 3
    • Donor or Gestational Carrier Program - Press 1
    • All Other Programs - Press 2
  • Prescription Refills and General Information - Press 4
    • Prescription refill information - Press 1
    • Directions from Highway 101 - Press 2
    • Directions from Highway 280 - Press 3
    • All other inquiries - Press 4
  • Insurance Coordinators/Payment Questions - Press 5
  • Counseling & Support Services - Press 6
  • Hours & Location - Press 7

After-hours message service (weekends, holidays and after 4:00 pm weekdays):

  • For a life threatening emergency please call 911.
  • To report your Cycle Day 1, receive lab results, or to leave any other non-urgent message for our Nurses, that will be returned the next business day - Press 1.
  • For urgent (in-cycle related) medical issues, please page the On-Call Physician at 650-725-6200.

 

International Patients

Phone: +1-650-723-8561
Email: IMS@stanfordmed.org

Call us to make an appointment

650-498-7911

For Health Care Professionals

PHYSICIAN HELPLINE

Phone: 1-866-742-4811
Fax: 650-721-3476
Monday – Friday, 8:30 a.m. – 5 p.m.

Stanford Hospital & Clinics provides comprehensive services to refer and track patients, as well as provides the latest information and news for physicians and office staff. For help with all referral needs and questions visit Referring Physicians.

HOW TO REFER

Fax a referral form with supporting documentation to 650-320-9443.

Track your patients' progress and communicate with Stanford providers securely online.

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