Facilities Services is comprised of business units that manage all aspects of our nonclinical operations, planning & construction, and general services such as patient transport, food services, security, property/facility management, and transportation. Each business unit plays a unique, important role and is key to our success. Business units include:
- Hospitality Services
- Facilities Infrastructure & Safety
- Ambulatory Facilities & Activations
- Real Estate, Transportation & Strategy
- Facilities Construction
- Cancer Center Redwood City Facilities Planning & Design
- Facilities Planning & Design
- Sustainability Program Office
Mission Statement
Facilities Services enables high-quality healthcare by ensuring environments are safe, reliable, and aligned with operational and clinical needs—planning for tomorrow, managing for today.
Vision Statement
To lead in delivering safe, efficient, and responsive environments that support the future of healthcare.
Business Units
Facilities Services create and maintain safe, highly functional, and welcoming environments across all sites while advancing innovation in construction, sustainability, and operations.
FACILITIES SERVICES
Helen Wilmot
Senior Vice President
Chief Facilities Services Officer
Anthony Alabastro
Vice President
FACILITIES INFRASTRUCTURE & SAFETY
Michaela Sullivan
Vice President
AMBULATORY FACILITIES & ACTIVATIONS
Chris Wintrode
Vice President
REAL ESTATE, TRANSPORTATION & STRATEGY
Fahmida Bangert
Executive Director
SUSTAINABILITY PROGRAM OFFICE
Rick Millitello
Vice President
FACILITIES CONSTRUCTION
Ashley Umana
Executive Director
CANCER CENTER REDWOOD CITY FACIILITIES PLANNING & DESIGN
Priya Cherukuru
Vice President
FACILITIES PLANNING & DESIGN
Mary Sepe
Interim Vice President
HOSPITALITY SERVICES
Hospitality Services
Hospitality Services plays a critical role in shaping the overall experience within healthcare environments. The program focuses on delivering comfort, convenience, and a sense of welcome for patients, families, and staff. By integrating thoughtful amenities and support systems, Hospitality Services enhances the quality of care and strengthens the connection between clinical excellence and the human experience.
The business unit provides a comprehensive range of services designed to enhance the patient and visitor journey. These include concierge assistance, guest accommodations, and coordination of resources for families during extended stays. Hospitality Services also supports staff by maintaining environments that promote well-being and operational efficiency. Each service is developed with attention to detail, ensuring alignment with organizational standards and regulatory requirements.
Hospitality Services operates through collaboration with clinical teams, facilities management, and design professionals to create spaces that are functional, welcoming, and safe. Processes emphasize consistency, responsiveness, and adaptability to meet diverse needs. Continuous evaluation and feedback loops are embedded to maintain service quality and identify opportunities for improvement.
A strong hospitality program contributes directly to patient satisfaction, staff engagement, and organizational reputation. By prioritizing comfort and accessibility, Hospitality Services supports healing and fosters trust. The integration of hospitality principles into healthcare operations reflects a commitment to excellence beyond clinical care, reinforcing the organization’s mission to deliver a holistic experience.
Facilities Infrastructure & Safety
Facilities Infrastructure & Safety ensures that the built environment supports operational excellence, regulatory compliance, and long-term sustainability. This function encompasses the planning, maintenance, and protection of critical building systems, creating spaces that are safe, reliable, and aligned with healthcare standards.
The program manages essential infrastructure components, including mechanical, electrical, and plumbing systems, as well as life safety systems such as fire protection and emergency power. Preventive maintenance strategies and rigorous inspection protocols are implemented to minimize risk and maintain uninterrupted operations. Compliance with local, state, and federal regulations is a foundational priority, ensuring that facilities meet or exceed all safety requirements.
Facilities Infrastructure & Safety operates through a proactive model that emphasizes resilience and adaptability. Collaboration with design and construction teams during new projects and renovations ensures that infrastructure is integrated seamlessly and supports future growth. Continuous monitoring and data-driven decision-making enable rapid response to emerging issues while optimizing performance and resource utilization.
Reliable infrastructure and robust safety programs are essential to delivering high-quality care and maintaining trust within the healthcare environment. By safeguarding building systems and prioritizing life safety, Facilities Infrastructure & Safety contributes to operational continuity, patient well-being, and staff confidence. This commitment reflects industry best practices and reinforces the organization’s dedication to excellence in every aspect of facility management.
Ambulatory Facilities & Activations
Ambulatory Facilities & Activations supports the development and readiness of outpatient environments, ensuring that spaces are operationally efficient, patient-centered, and aligned with organizational standards. This function bridges planning, design, and activation processes to deliver facilities that meet the evolving needs of ambulatory care.
The program oversees the coordination of new clinic openings, expansions, and relocations, managing timelines, resources, and stakeholder engagement. Responsibilities include space planning, infrastructure readiness, and integration of technology to support clinical workflows. Activation efforts encompass equipment installation, signage, and wayfinding, ensuring that each location is fully prepared for patient care on day one.
Ambulatory Facilities & Activations employs a structured methodology that emphasizes collaboration across design, construction, and operational teams. Early involvement in project planning enables alignment with clinical requirements and regulatory standards. Detailed activation checklists and phased readiness reviews reduce risk and support seamless transitions from construction to operational use.
Effective ambulatory facility planning and activation enhance access to care, improve patient experience, and optimize staff efficiency. By delivering functional, welcoming environments, this program supports organizational growth and reinforces the commitment to high-quality outpatient services. The approach reflects industry best practices and ensures that every new space contributes to operational excellence and patient satisfaction.
Sustainability Program Office
The Sustainability Program Office provides strategic leadership and operational direction to advance environmentally responsible practices across Stanford Health Care (SHC). This function ensures that sustainability is embedded in organizational decision‑making, aligning daily operations with long‑term climate goals, regulatory expectations, and SHC’s commitment to patient and community well‑being.
The program oversees enterprise‑wide sustainability strategy, including climate action planning, energy management, waste reduction, and community health impact reporting. Responsibilities include tracking SHC’s carbon footprint, guiding progress toward emissions‑reduction targets, coordinating landfill waste diversion initiatives, and aligning sustainability practices across the Palo Alto, Redwood City, and Tri‑Valley campuses. The Sustainability Program Office also leads SHC’s participation in national sustainability forums, ensuring the organization contributes to, and learns from, industry best practices in healthcare sustainability.
A data‑driven, cross‑functional model guides the Sustainability Program Office’s efforts. The team collaborates with clinical leaders, facilities operations, supply chain, and executive leadership to integrate sustainability into both strategic planning and day‑to‑day operations. Regular performance reviews, comprehensive reporting, and enterprise‑wide stakeholder engagement ensure progress toward major goals - including a 75% reduction in direct emissions by 2030 and carbon neutrality by 2050. Through continuous monitoring and systemwide alignment, the Sustainability Program Office emphasizes proactive planning that minimizes waste, strengthens resilience, and reduces operational costs.
The Sustainability Program Office advances environmental stewardship while enhancing operational efficiency and community health. Achievements such as a 44% waste diversion rate, significant emissions reductions, and millions in avoided costs underscore the financial and environmental benefits of this work. The program also supports SHC’s broader mission through community benefit contributions and by integrating climate‑health considerations into clinical and research initiatives systemwide. By championing measurable progress, collaborative action, and accountability, the Sustainability Program Office ensures that sustainability is not simply an initiative, but a core organizational value shaping a healthier, more resilient future.
Facilities Planning & Design
Facilities Planning & Design provides strategic oversight and creative direction for the development of functional, efficient, and aesthetically engaging environments. This function ensures that every space aligns with operational requirements, regulatory standards, and the organization’s vision for patient-centered care.
The program manages all phases of planning and design, including project initiation, schematic development, and construction documentation. Responsibilities include space programming, interior design coordination, and integration of wayfinding systems to support intuitive navigation. Facilities Planning & Design also incorporates art and environmental elements into projects, ensuring dedicated budgets and infrastructure for commissioned works and installations.
A collaborative process drives planning and design efforts, engaging architects, engineers, and operational stakeholders from concept through construction. Regular design reviews and site visits verify alignment with project goals and prevent costly changes. Attention to detail during critical milestones—such as wall rough-in and pre-drywall phases—ensures proper placement of integrated features, including art and signage.
Thoughtful planning and design create environments that enhance patient experience, support staff efficiency, and reflect the organization’s commitment to excellence. By balancing functionality with aesthetics, Facilities Planning & Design delivers spaces that are adaptable, sustainable, and aligned with long-term strategic objectives. This approach reinforces industry best practices and elevates the quality of care through the built environment.
Facilities Construction
Facilities Construction delivers high-quality, functional environments that support patient care, staff efficiency, and organizational growth. This function manages all phases of construction projects, from initial planning through final completion, ensuring that each space meets design intent, regulatory standards, and operational requirements.
The program oversees new builds, renovations, and infrastructure upgrades across the enterprise. Responsibilities include project scheduling, budget management, and coordination with architects, engineers, and contractors. Facilities Construction also ensures integration of specialized elements such as wayfinding, interior finishes, and commissioned art installations, maintaining alignment with design documents and organizational standards.
A structured, collaborative process guides every project. Early engagement with stakeholders ensures clarity on scope, functionality, and compliance. Regular design reviews and site inspections verify progress and mitigate risks, while proactive coordination minimizes change orders and delays. Attention to detail during critical phases, such as wall rough-in and pre-drywall installation, supports seamless integration of infrastructure and aesthetic features.
Effective construction management delivers spaces that are safe, efficient, and reflective of the organization’s commitment to excellence. By balancing design vision with operational needs, Facilities Construction creates environments that enhance patient experience and staff performance. This disciplined approach ensures projects are completed on time, within budget, and to the highest standards of quality.
Real Estate, Transportation & Strategy
Real Estate, Transportation & Strategy provides the framework for managing physical assets and mobility solutions that support organizational growth and operational efficiency. This function integrates long-term planning with day-to-day execution, ensuring that facilities and transportation systems align with strategic priorities and deliver value across the enterprise.
The program encompasses real estate portfolio management, lease administration, and property acquisition to meet evolving space requirements. Transportation services include shuttle operations, parking management, and mobility planning to improve accessibility for patients, staff, and visitors. Strategic initiatives focus on optimizing utilization, reducing environmental impact, and supporting future expansion through data-driven decision-making.
Real Estate, Transportation & Strategy operates through a collaborative model that engages stakeholders across clinical, operational, and administrative domains. Comprehensive analysis of space utilization, traffic patterns, and growth projections informs planning and investment decisions. Emphasis is placed on sustainability, regulatory compliance, and cost efficiency, ensuring that resources are deployed effectively and responsibly.
Effective management of real estate and transportation systems enhances patient access, staff productivity, and organizational resilience. Strategic planning ensures that facilities and mobility solutions adapt to changing needs while supporting long-term objectives. This integrated approach reflects industry best practices and reinforces the commitment to delivering a seamless, sustainable experience across all locations.
Cancer Center Redwood City Facilities Planning & Design
Cancer Center Redwood City Facilities Planning & Design focuses on creating environments that advance cancer care, research, and patient support. This function integrates strategic planning, design coordination, and operational readiness to ensure that facilities meet the specialized needs of oncology services while maintaining flexibility for future innovation.
The program encompasses master planning, space allocation, and infrastructure development for clinical, research, and support areas within the cancer campus. Responsibilities include aligning facility design with care delivery models, regulatory requirements, and technological advancements. Planning efforts also incorporate patient-centered features such as wayfinding, family spaces, and healing environments to enhance the overall experience.
Cancer Center Redwood City Facilities Planning & Design employs a collaborative process that engages clinical leadership, design professionals, and operational teams from project inception through activation. Detailed planning sessions and phased reviews ensure that functional requirements are integrated into architectural design. Emphasis is placed on adaptability, sustainability, and efficient use of resources, enabling the campus to respond to evolving treatment protocols and patient volumes.
Comprehensive facilities planning is essential to supporting world-class cancer care. By delivering spaces that are purpose-built, technologically advanced, and welcoming, this program strengthens clinical outcomes and patient satisfaction. The approach reflects industry best practices and underscores the organization’s commitment to excellence in oncology services and research.
Facilities Services
Contact Information
300 Pasteur Dr
Stanford, CA 94305