DISCRIMINATION IS AGAINST THE LAW
Stanford Medicine Partners (SMP) complies with all applicable federal, state, and local civil rights laws. SMP does not discriminate or treat people differently on the basis of ancestry, age, color, disability (physical and mental, visible and invisible, including HIV and AIDS), genetic information, gender, gender identity, gender expression, sexual orientation, marital status, medical condition (includes genetic characteristics, cancer, and a record or history of cancer), military or veteran status, national origin (includes language use, possession of a driver’s license, and ability to prove their presence in the United States is authorized under federal law), race, religion (includes religious dress and grooming practices), sex (includes pregnancy, childbirth, chest feeding and related medical conditions), citizenship, primary language, immigration status, or any other characteristics protected by law or the source of payment for care.
SMP provides free aids and services to people with disabilities and free language services to people whose primary language is not English, such as:
- Qualified language interpreters (including ASL)
- Information provided in accessible formats (including large print, audio, accessible electronic formats)
- Information written in other languages
Patient Relations
If you believe that SMP has failed to provide these services or meet the Notice of Nondiscrimination, please file a grievance with the Patient Relations team.
Online Form: Patient Relations Form
Mail:
Patient Relations
300 Pasteur Drive
M/C 5603
Stanford, CA 94305
Call Guest Services (24/7): 650-498-3333
Fax: 650-736-4130
Email: guestservices@stanfordhealthcare.org
Patient Relations business hours: Monday - Friday, 8:00 a.m. - 5:00 p.m. (PST)
If you need help filing a grievance, Guest Services and Patient Relations are available to help you.
Civil Rights Resources
You are also entitled to file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, DC 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at https://www.hhs.gov/ocr/complaints/index.html.
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-650-498-3333.
注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-650-498-3333。
CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-650-498-3333.
PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-650-498-3333.
주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-650-498-3333.
ՈՒՇԱԴՐՈՒԹՅՈՒՆ՝ Եթե խոսում եք հայերեն, ապա ձեզ անվճար կարող են տրամադրվել լեզվական աջակցության ծառայություններ: Զանգահարեք 1-650-498-3333:
ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-650-498-3333
注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。1-650-498-3333 まで、お電話にてご連絡ください。
ਧਿਆਨ ਦਿਓ: ਜੇ ਤੁਸੀਂ ਪੰਜਾਬੀ ਬੋਲਦੇ ਹੋ, ਤਾਂ ਭਾਸ਼ਾ ਵਿੱਚ ਸਹਾਇਤਾ ਸੇਵਾ ਤੁਹਾਡੇ ਲਈ ਮੁਫਤ ਉਪਲਬਧ ਹੈ। 1-650-498-3333 'ਤੇ ਕਾਲ ਕਰੋ।
ប្រយ័ត្ន៖ បើសិនជាអ្នកនិយាយ ភាសាខ្មែរ, សេវាជំនួយផ្នែកភាសា ដោយមិនគិតឈ្នួល គឺអាចមានសំរាប់បំរើអ្នក។ ចូរ ទូរស័ព្ទ 1-650-498-3333។
LUS CEEV: Yog tias koj hais lus Hmoob, cov kev pab txog lus, muaj kev pab dawb rau koj. Hu rau 1-650-498-3333.
ध्यान दें: यदि आप हिंदी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं। 1-650-498-3333 पर कॉल करें।
เรียน: ถ้าคุณพูดภาษาไทยคุณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี โทร 1-650-498-3333.