Going to the hospital can be stressful. Patients and their loved
ones might be worried about an illness, anxious about recovery times,
or concerned about what a procedure will cost. Today more than ever,
patients have a great number of choices to make about the type of
medical care they receive. We know that patients need to have reliable
and understandable information about the level of care our hospital
provides in order to make the best decisions possible.
Stanford Health Care is committed to providing clear, accurate and
honest information about the quality of care we offer to all of our
patients. The quality data included here is the next step in an
ongoing effort to increase the level of transparency around quality
data so that our patients can make informed health care decisions.
What is quality?
Patients and families know quality care when they experience it. A
nurse's response time, a doctor's bedside manner, the hospital's
atmosphere—all of these things affect how people feel about the
quality of their healthcare.
When hospitals talk about quality, it is generally in reference to
very specific clinical data collected and analyzed over a period of
time. Quality measurement isn't always easy. Different agencies and
groups have different ways of reporting clinical outcomes that can
affect the way they rate a hospital on a certain quality measure.
Reporting systems can also be cumbersome or costly, making ratings
even more difficult to produce. Today, there are limits to the numbers
of conditions, treatments, and procedures that are reported and
monitored, but as data systems and methods improve, more and more
information will be available.
Quality data show how well a department or institution achieves
desired health outcomes for a particular procedure, often by tracking
how closely clinical staff meet standards of care. At Stanford Health
Care, we strive to ensure that the care we provide is:
Safe: Avoiding injuries to patients from the care that is
intended to help them.
Effective: Providing services based on scientific knowledge and
Patient-centered: Providing care that is respectful of and
responsive to individual patient preferences, needs and values,
ensuring that patients' values guide all clinical decisions.
Timely: Reducing waits and sometimes harmful delays for both
those who receive and provide care.
Efficient: Avoiding waste, including waste of equipment,
supplies, ideas and energy.
Equitable: Providing care that does not vary in quality because
of personal characteristics such as gender, ethnicity, geographic
location, and socio-economic status.
quality data allows us to see where we are providing the best
care and helps us identify areas for improvement.