We welcome feedback from our patients and their families about their
care experience at Stanford Health Care. One formalized mechanism for
receiving this feedback is through our patient experience surveys,
administered confidentially and anonymously through Press Ganey.
A sampling of our patients will receive a survey in the mail
following a stay or visit. We closely monitor the results of these
surveys to help us better understand how we can further improve the
One of the best indicators of an overall experience is a patient's
likelihood to recommend Stanford to their friends and family. A higher
likelihood to recommend has been shown to be strongly related to
greater patient loyalty and overall satisfaction. In fact, this very
question is used in surveys used for hospitals across the country. We
are proud to see that in comparison to other hospitals participating
with CMS public reporting of these scores, Stanford Hospital scores
well within the top quartile across the country.