We welcome feedback from our patients and their families about their
care experience at Stanford Hospital & Clinics. One formalized
mechanism for receiving this feedback is through our patient
experience surveys, administered confidentially and anonymously
Ganey. A sampling of our patients will receive a survey in the
mail following a stay or visit. We closely monitor the results of
these surveys to help us better understand how we can further improve
the care experience.
One of the best indicators of an overall experience is a patient's
likelihood to recommend Stanford to their friends and family. A higher
likelihood to recommend has been shown to be strongly related to
greater patient loyalty and overall satisfaction. In fact, this very
question is used in surveys used for hospitals across the country. We
are proud to see that in comparison to other hospitals participating
with CMS public reporting of these scores, Stanford Hospital scores
well within the top quartile across the country.