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Patient Relations is here to provide resolution for any concern or issue patients and family members may have with their care experience. We provide a comfortable, caring and professional presence. Our staff uses problem solving and mediation methods to resolve patient concerns. We objectively investigate, document, and track issues, in order to present the best outcome for our patients and the organization.
300 Pasteur Drive
Stanford, CA 94305
Your opinion counts! Please let us know what suggestions or comments you have that will help us enhance and improve your experience at Stanford Health Care. Thank you for sharing your thoughts with the Patient Relations department at Stanford Health Care.
Office of Quality Monitoring
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
What we do
Provide problem solving and mediation assistance to address questions, concerns, problems, and issues
Document, investigate, track, and resolve patient/guest concerns in a professional and confidential manner
Facilitate quality of care reviews
Identify, create, and implement programs to increase patient centered care
Present win-win outcomes to resolve concerns
Partner with Stanford Health Care staff to anticipate needs
Coordinate special requests
The process for early assessment and resolution of loss
Medical care is complex and may feel overwhelming at times. You may have questions about your medical care or even feel your care has caused more medical problems. You may wonder if it could have been prevented. This is why we created PEARL, to care for our patients when these kinds of questions or concerns arise.
What is PEARL?
PEARL is an acronym for the Process for Early Assessment and Resolution of Loss. PEARL is based on principles of open communication, transparency and integrity, PEARL helps our patients understand their care by addressing complex medical concerns in a comprehensive, compassionate, and confidential manner.
What does PEARL mean for you?
PEARL is part of our holistic approach to your health care. We know that our patient’s experiences stay with them long after their care has ended. We also know our patients expect the best medical care available, and they also expect to have a trusted and genuine relationship with their medical care team. We strive to exceed these expectations with every patient, every time.
PEARL is a way for you to be heard. PEARL supports our commitment to our patients by encouraging open and transparent communication about their healthcare to bring understanding, learning and healing.
What does PEARL mean for us?
PEARL is another stride forward in our commitment to patient-centered care. Along with the most advanced research and the most innovative technology, PEARL advances our culture of compassion and healing.
How does PEARL work?
PEARL is designed to address significant, unanticipated, or adverse medical outcomes.
If you have questions or concerns about the outcome of your care, you can access PEARL to get a timely, thorough assessment. We work to understand the facts of your care and communicate them to you. Your questions and concerns will be addressed clearly, fairly and confidentially.
Most complications and unanticipated outcomes are not preventable. In the unusual event that the outcome of your care is determined to be preventable, steps will be taken to help your family recover and heal.
How do I determine if my concern is appropriate for PEARL?
PEARL is designed for significant, unanticipated, or adverse medical outcomes. It is important to note that not every medical outcome will require a PEARL assessment but every concern will receive a timely and thorough response.