MedStaff Update: February 2013
If Brian Kobilka, MD, thought the attention he received from his Nobel Prize announcement in October was overwhelming, he was not prepared for the level of pomp and circumstance to come in the month of December, when in one memorable week, he met the President of the United Sates and the King and Queen of Sweden.
Patients undergoing critical chemotherapy or radiation often experience debilitating skin side effects that require them to discontinue or disrupt their life-saving cancer therapies. The new Supportive Dermato-Oncology Program at Stanford is addressing this growing problem by providing dedicated dermatology care to patients in the Cancer Center.
Christopher Mow, MD, is a man of two worlds. A practicing orthopaedic surgeon at Stanford, he also spends almost a third of his time in Asia, treating patients, educating young physicians and fostering medical staff exchanges between his Stanford colleagues and his counterparts across the Pacific.
With the addition of computers, tablets and smart phones to the bedside, physicians and nurses are multi-tasking more and more. While doing more than one task at a time can lead to efficiencies in care, it can also lead to distraction and medical errors. Accreditation Director Steve Chinn cautions providers to be present in the moment when caring for patents.
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Press Ganey Again? Strategies for Improving the Patient Experience
By Ann Weinacker, MD, Chief of Staff, Stanford Hospital & Clinics
Forbes recently published a scathing article about Press Ganey, calling it "a hated target of hospital physicians…the Yelp equivalent for hospitals and doctors." The idea of trying to achieve superior patient satisfaction scores is a source of consternation and discomfort for many of us. As physicians, we are competitive but intrinsically compassionate people who are already trying to provide outstanding patient care. Despite concerns over the validity of Press Ganey data, I am regularly asked for advice on how to improve interactions with patients and increase satisfaction scores. The answer is simple, but not necessarily easy to implement—patients want doctors who listen and treat them with respect.