Stanford Coordinated Care is a team of medical professionals and
care coordinators who help people with chronic illnesses lead a
healthy life and smoothly navigate their health care experiences.
Assistance in managing chronic illness
of medical care no matter how many specialists you see
Primary care at our clinic or in collaboration with your primary
211 Quarry Road
Palo Alto, CA 94304
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211 Quarry Road
Palo Alto, CA 94304
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Care and Treatment of Chronic Illnesses
Patient Rights and Responsibilities
Your participation in Stanford Coordinated Care is voluntary. If, at
any time, you decide that the service does not meet your needs or that
SCC is not a good fit, you may opt out from receiving further services.
Your specific demographic and medical information will NOT be shared
with anyone other than the Coordinated Care team and providers
directly involved in the care of your health without written consent
or unless compelled by law. Anonymous and combined information will be
used for clinic evaluation and quality improvement purposes. Results
from evaluations will be made into reports that will be shared within
the clinical community and other necessary parties to help improve the
effectiveness of health care services.
For those patients enrolled in Primary Care Plus, access to the
Coordinated Care team will be available to you by phone, in-person
communications, and e-mail via MyHealth. E-mail should be used for
non-urgent questions and should not be used in emergencies or when you
are in need of immediate response. All communications may be
documented in Electronic Health Records (EHR).
As part of delivering you with the most complete level of care, you
allow Stanford Coordinated Care to receive information about your
health care from EHR and/or previous physician care, including past
medical information for the care you have received.
If, at any time, either party feels that the other is not supportive
of the above statements, we promise to resolve the issue with you. To
no longer be a part of the SCC, please ask a member of the care team
for an SCC Deactivation request form.
For those patients enrolled in Primary Care Plus, SCC physicians
will be available after regular clinic hours. Please call us first
before going directly to the emergency room unless you cannot safely
wait a few minutes to speak to us. In major emergencies, call 911.
Patient financial responsibilities
Please ask a member of the SCC team to review the monthly fee
schedule for Primary Care Plus services. Depending on your health
plan, your enrollment cost per month may vary. Please refer to the
Patient Financial Responsibility Agreement for more information.
At Stanford Coordinated Care, individual care coordinators help patients with appointments and medication refills, and find answers to their medical questions.
Stanford Health Care (formerly Stanford Hospital & Clinics) is
known worldwide for the advanced patient care provided by its doctors
and staff. We also provide a wide range of guest services and
amenities to our patients and visitors. Learn more about preparing for
a hospital stay, billing and financial services, and our other support
programs in Patients &
Stanford Coordinated Care is a benefit available to active Stanford
University and Hospital employees and their adult dependents covered
by Blue Shield and UMR insurance plans.
Please call us first before going directly to the emergency room
unless you feel that you cannot safely wait a few minutes to speak to
We will make every effort to offer you an appointment
the next day for urgent problems if the problem can safely wait until
In major emergencies, call 911 for an ambulance
or proceed directly to the nearest emergency room.
Stanford Health Care (formerly Stanford Hospital & Clinics)
provides comprehensive services to refer and track patients, as well
as provides the latest information and news for physicians and office
staff. For help with all referral needs and questions visit Referring Physicians.
HOW TO REFER
Fax a referral form with supporting documentation to
Track your patients' progress and communicate with Stanford providers