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Stanford Coordinated Care (SCC) is a primary care practice with a team of medical professionals who help individuals who have chronic or complex illnesses lead healthier lives and better navigate their health care experiences.
Being a patient of Stanford Coordinated Care (SCC) is an exclusive benefit for:
Current employees, and their covered adult dependents, of one of the following Stanford organizations:
Stanford University (SU), or Stanford Linear Accelerator Center (SLAC)
Stanford Health Care (SHC), or Stanford Children's Hospital
Individuals whose primary insurance is Stanford Health Care Advantage (SHC-Advantage), a Medicare HMO plan available to residents of Santa Clara County
Stanford Coordinated Care (SCC) is a Primary Care Clinic whose Specialty is the Treatment of Chronic or Complex Illness
Patient Rights and Responsibilities
Your participation in Stanford Coordinated Care is voluntary. If, at any time, you decide that the service does not meet your needs or that SCC is not a good fit, you may disenroll from receiving further services.
Your specific demographic and medical information will NOT be shared with anyone other than the Coordinated Care team and providers directly involved in the care of your health without your written consent or unless compelled by law. Anonymous and combined information will be used for clinic evaluation and quality improvement purposes. Results from evaluations will be made into reports that will be shared within the clinical community and other necessary parties to help improve the effectiveness of health care services.
Your access to the Stanford Coordinated Care team is available to you by phone, in-person communications, and e-mail via MyHealth. E-mail should be used for non-urgent questions and should not be used in emergencies or when you are in need of immediate response. All communications may be documented in Electronic Health Records (EHR).
As part of delivering to you the most complete level of care, you allow Stanford Coordinated Care to receive information about your health care from current and/or previous physician care via our Electronic Medical Record (EHR) system, EPIC, through its “Care Everywhere” module.
If you have received medical care from a medical organization that does not participate in “Care Everywhere,” we need you to sign a release of information to your previous provider(s) to obtain your medical records before your first visit. Our physicians prepare for their first meeting with you by thoroughly reading your chart in order to give you excellent care from the start.
Because our SCC physicians are available after regular clinic hours, via our answering service, to enrolled SCC patients, we ask that our patients:
Call SCC first before going to the emergency room, unless you cannot safely wait a few minutes to speak to us. Your SCC physician can provide reassurance, and can call ahead to the emergency department to let them know you’re coming as well as the reason.
In major emergencies, call 9-1-1 rather than trying to drive to your nearest emergency department. Please notify us, or ask someone to call us at (650) 724-1800 within the first 24-48 hours of your visit to a hospital especially if you are admitted, so we can support you.
We will do our best to provide our patients with a same-day, or next-day, appointment when an acute or urgent medical need arises.
If, at any time, either party feels that the other is not being supportive regarding the above statements, we promise to resolve the issue with you.
It is your responsibility, because Stanford provides our clinic and its services as a benefit for its active/current employees and their covered adult dependents, to notify us if your job has or will end for any reason, including retirement.
If your Stanford-based insurance benefits end, so does your ability to be a patient at SCC (unless your spouse or registered domestic partner also is employed by Stanford and adds you to their insurance coverage). Being a patient of Stanford Coordinated Care is reserved only for current/active employees and their adult dependents. *
Though the rest of Stanford Health Care does accept the COBRA coverage of former employees, SCC is unable to accept COBRA, or a Covered California plan, or traditional Medicare insurance. We will do our best to help you find another Primary Care Provider (PCP) within Stanford to whom you can transfer your health care.
If you are leaving or have already left, your Stanford employer, please contact your Care Coordinator immediately. We will send you our SCC Disenrollment Form to complete and return to us. Please call your Care Coordinator at 650-724-1800 with questions or concerns.
*The only time SCC can continue to treat patients after the Stanford employment ends is the patient’s insurance coverage is Stanford Health Care Advantage (SHC-Advantage), a Medicare HMO plan for eligible seniors and those who receive Social Security benefits for permanent disability.
Patient financial responsibilities
Please ask a member of the SCC team to review the monthly fee schedule if your insurance is a PPO plan through Stanford University or Stanford Health Care. If you are an enrolled SCC patient, please refer to your Patient Financial Responsibility Agreement for more information.
Take the next step! Take the SCC Self-Assessment. We look forward to talking with you about our clinic and how we can help you coordinate your care.
To speak with a member of the SCC Care Team, please call us during regular business hours at 650-724-1800, or
Stanford Health Care is known worldwide for the advanced patient care provided by its doctors and staff. We also provide a wide range of guest services and amenities to our patients and visitors. Learn more about preparing for a hospital stay, billing and financial services, and our other support programs in Patients & Visitors.
Please call your SCC physician first before going directly to the emergency room, unless you feel that you cannot safely wait a few minutes to speak to us.
We will make every effort to offer you an appointment the next day for urgent problems if the problem can safely wait until morning.
In major emergencies, call 911 for an ambulance or proceed directly to the nearest emergency room.
Stanford Health Care provides comprehensive services to refer and track patients, as well as the latest information and news for physicians and office staff. For help with all referral needs and questions, visit Referring Physicians.
HOW TO REFER
Fax a referral form with supporting documentation to 650-320-9443.