Stanford Coordinated Care is a team of medical professionals and care coordinators who help people with chronic illnesses lead a healthy life and smoothly navigate their health care experiences. The Coordinated Care clinic is an exclusive benefit for eligible members of the Stanford University, Stanford Health Care, SLAC and Lucile Packard Children's Hospital community and their covered adult dependents. Services include:
Assistance in managing chronic illness
Coordination of medical care no matter how many specialists you see
Primary care at our clinic or in collaboration with your primary care provider
Under this plan, you have access to the resources of Stanford Coordinated Care for all of your primary care needs. You'll get direct access to a care coordinator to help you with all of your health needs, including home visits and acting as your advocate during primary care or specialty care visits.
Primary Care Plus benefits
$0 copay at SCC to see your provider and care team* *If you are a member of the Stanford University High Deductible PPO Plan, a contribution by your employer will be made for the initial months of participation. For Hospital employees in the PPO plan, if you have not met the deductible the Hospital will make a contribution towards the cost for the initial months of participation, subject to Union approval.
24/7 direct access to a member of your care team, for enrolled patients (which includes a physician, nurse, social worker, physical therapist, and care coordinator).
Same day and next day clinic appointments for urgent needs
A care coordinator with time to listen and help you plan and access your care
Access to Stanford's Better Choices, Better Health online chronic disease self-management workshop
Pharmacist review of your medications
Coordination of your complex care needs
Personal care and support with a nurse and a licensed clinical social worker (LCSW) to help patients navigate and coordinate their health. While nurses and LCSWs have the doctors as consultants to the service, SCC will not be supplying the patient's primary care, which would remain the current primary care doctor's responsibility.
We would like the current primary care doctor to be available to our care team via phone, fax, and email, and to keep the team informed of any change in treatment plans or other information (e.g. lab results, specialty consults).
Care Support benefits
$0 to see your care team* *Chronic Care Support services are paid for directly by your employer.
A care support team member with time to listen and help you plan and access your care
Develop a care plan to acheive personal health goals
Access information about medications, procedures, and diagnoses
Gain personal insight through individual visits and/or group seminars
Coordination of your complex care needs
Better Choices, Better Health
This program helps people with a range of ongoing health conditions to feel better, take control of their lives and do the things they want to do.
We currently offer chronic disease self-management and diabetes self-management courses. Classes are available in-person and online*. Both explore topics such as:
Appropriate use of medications
Making informed treatment decisions
Disease-related problem solving
*Online class is available only to UMR enrollees and their adult dependents.
Better Choices, Better Health benefits
$0 for the class
Learn to communicate better with family, friends, and your medical team
Benefit from the support of others who understand what you are going through
Set your own goals and make a step-by-step action plan to help you feel better
At Stanford Coordinated Care, individual care coordinators help patients with appointments and medication refills, and find answers to their medical questions.
Stanford Health Care (formerly Stanford Hospital & Clinics) is known worldwide for the advanced patient care provided by its doctors and staff. We also provide a wide range of guest services and amenities to our patients and visitors. Learn more about preparing for a hospital stay, billing and financial services, and our other support programs in Patients & Visitors.
Stanford Coordinated Care is a benefit available to active Stanford University and Hospital employees and their adult dependents covered by Blue Shield and UMR insurance plans.
Please call us first before going directly to the emergency room unless you feel that you cannot safely wait a few minutes to speak to us.
We will make every effort to offer you an appointment the next day for urgent problems if the problem can safely wait until morning.
In major emergencies, call 911 for an ambulance or proceed directly to the nearest emergency room.
Stanford Health Care provides comprehensive services to refer and track patients, as well as the latest information and news for physicians and office staff. For help with all referral needs and questions, visit Referring Physicians.
HOW TO REFER
Fax a referral form with supporting documentation to 650-320-9443.
Track your patients' progress and communicate with Stanford providers securely online.