Frequently Asked Questions
I’d like to receive an online second opinion from Stanford Medicine. What are the next steps?
You can initiate a second opinion online through our website at any time. To begin, please create an account.
Alternatively, you can email DL-CAS-Second-Opinion@stanfordhealthcare.org. A member of our care team will help guide you through the process of starting a second opinion.
What is the cost of a Stanford Medicine Online Second Opinion?
The cost for most second opinions is $700. This fee includes medical record collection (if your records are in the U.S.), a written second opinion from a Stanford Medicine specialist and guidance throughout the process from your personal Care Team at Grand Rounds (comprising a Staff Physician, Care Coordinator and Record Specialist). In rare cases, the complexity of the case will require our specialist to consult with other colleagues, including radiologists and pathologists. In these cases, an additional fee may be charged.
Will my insurance cover the cost of a Stanford Medicine Online Second Opinion?
Currently, most health plans do not cover online second opinions or consultations, so patients are responsible for the cost of the second opinion. Stanford Medicine cannot file a claim with your insurance carrier, nor can we provide a procedure (CPT) code for this service.
What is the timeline to receive an online second opinion?
We do our best to deliver your written second opinion as quickly as possible. However, the timeline can be variable based on availability of the specialist best suited to review your case. On average, once your medical records are received, you can expect to receive your second opinion within two weeks.
Do I need to send my medical records?
If all of your care has taken place within the United States, you’ll only need to provide the names and locations of physicians who have seen you previously; our Care Team will then collect your records. If you live in the United States and already have all of your medical records on hand, you can send them directly to our Care Team, which will decrease the time it takes for your written opinion to be delivered.
If you reside or have resided outside of the United States and have medical records from outside of the United States, yes. You will need to send your medical records to us. Once you initiate a case, you may upload medical records by navigating to the message center tab and clicking on “Attach Document”. If you have difficulty, our Care Coordinators can help you upload records. Reach out to your personal care coordinator via the message center in your case, or call +1-800-929-0926.
What if my medical records are not in English?
If you need assistance translating medical records, Stanford Health Care has translation services that may be available to you. For more information, please provide your name, phone number, email address and the language your documents are currently in, to DL-CAS-Second-Opinion@stanfordhealthcare.org for adult cases.
Who chooses the physician providing my second opinion?
After carefully reviewing your second opinion request and medical records, our experienced team will determine which Stanford Medicine physician specialist is most appropriate to handle your online second opinion case. You may request a particular physician, and Grand Rounds as well as Stanford Medicine will try to accommodate that request, but we cannot guarantee that specialist will be assigned to your case.
Is this service available to anyone?
For the most part, yes. However, we cannot offer online opinions to a small number of individuals living in certain excluded states and countries due to regulatory constraints. We will notify you directly if your state/country is excluded and refund all payments. If you live in one of these locations, you can still request an in-person second opinion by following the instructions below:
Is my medical and payment information secure?
Stanford Medicine and Grand Rounds are strongly committed to protecting the privacy and security of all our patients. The Grand Rounds online portal meets all federal requirements for protecting personal health information under the Health Insurance Portability and Accountability Act (HIPAA). In addition, Grand Rounds does not store any credit card information in their system. All financial transactions are processed by Grand Rounds securely using industry standard payment processing tools.
What is the affiliation between Grand Rounds and Stanford Medicine?
Stanford Medicine has partnered with Grand Rounds to offer online second opinions from Stanford Medicine providers in many medical specialties and subspecialties. The Grand Rounds Care Team gathers and summarizes your medical records, images, and history. A specialist at Stanford Medicine—individually selected because of expertise related to your case—will review your medical records, images and history, and provide a written second opinion.
I would rather visit Stanford Medicine for an in-person appointment. What should I do next?
Can I schedule a follow up appointment with the specialist who provided my online second opinion?
In most cases, yes. After you and your local doctor receive the second opinion, a physician from Grand Rounds will contact you to answer any questions and discuss next steps. If you would like to schedule an in-person appointment at Stanford Medicine, please alert your Grand Rounds physician at this time. Please note, the cost of your online second opinion cannot be applied to the bill for an in-person visit.