Frequently Asked Questions

What is a Stanford Medicine Medical Record Review?

During the process of a Stanford Medicine Medical Record Review, Stanford’s world-leading specialist(s) will review your previous health records and images and provide a recommendation regarding whether surgery is an appropriate option. This service is currently only being offered in adult and pediatric Cardiovascular Services and Neurosurgery.

What is the difference between a Stanford Medicine Medical Record Review and a Stanford Medicine Online Second Opinion?

During a Medical Record Review, a Stanford specialist will review your medical records specifically to assess candidacy for surgical options. At the conclusion of this review, you will not receive any written recommendations, but will be informed whether you are a candidate for surgery. When receiving a Stanford Medicine Online Second Opinion, the assigned Stanford specialist(s) will review all potential options and provide formal, written recommendations regarding diagnosis and treatment options.

When considering either a Stanford Medicine Medical Record Review or a Stanford Medicine Online Second Opinion, how can I find out more information to determine which service will better fit my needs?

If you would like to discuss options, please email DL-CAS-Second-Opinion@stanfordhealthcare.org.

I would like to receive a Stanford Medicine Medical Record Review. What are the next steps?

You can initiate a Medical Record Review through our website at any time. To begin, please create an account.

Alternatively, you can email DL-CAS-Second-Opinion@stanfordhealthcare.org. A member of our care team will help guide you through the process of starting a Medical Record Review. 

The Medical Record Review is not the right service for me but I would like to request a Second Opinion from a Stanford Specialist. How do I initiate this process?

Stanford Medicine offers both in-person visits and online second opinions. If you would prefer a Second Opinion, either online or in-person, please follow the instructions below:

To initiate an online second opinion, visit:

To visit in-person:

U.S.

International

For international patients, call +1-650-723-8561.

What is the cost of a Stanford Medicine Medical Record Review?

This service is complimentary for any person who has received a diagnosis, within participating specialties, that may require surgery and is considering options.

What is the timeline to receive a Medical Record Review?

We do our best to complete your Medical Record Review as quickly as possible. However, the timeline can be variable based on the availability of the specialist best suited to review your case. On average, once your medical records have been collected, you will receive a recommendation regarding your eligibility for surgery within two weeks.

Do I need to send my medical records?

If all your care has occurred within the United States, you only need to provide the names and locations of physicians who have cared for you previously. Our Care Team will then collect your medical records and process your review. If you live in the United States and have all your medical records on hand, please send them directly to our Care Team to facilitate the process.

If you reside or have lived outside of the United States, please obtain all your foreign medical records for our review. Once you initiate a case, you may upload medical records, by navigating to the message center tab and clicking on “Attach Document”. If you have difficulty, our Care Coordinators can help you upload records. Reach out to your personal care coordinator via the message center in your case, or call +1-800-929-0926.

What if my medical records are not in English?

If you need assistance translating medical records, Stanford Health Care has translation services that may be available to you. For more information, please provide your name, phone number, email address and the language your documents are currently in, to DL-CAS-Second-Opinion@stanfordhealthcare.org for adult cases.

Who chooses the physician providing the Medical Record Review?

Individuals who request this service typically have been referred to a specific provider. For this reason, you may request a specific specialist to complete your review. However, if this specialist is not available, the Stanford Clinical Advice Services team will review your case and provide a recommendation for an alternative physician willing to provide an opinion.

Is this service available to anyone?

Yes, this service is offered to patients both within the US as well as across most international locations. This service is currently only being offered in adult and pediatric Cardiovascular Services and Neurosurgery.

What is the affiliation between Included Health and Stanford Medicine?

Stanford Medicine has partnered with Included Health to offer online medical reviews and second opinions from Stanford Medicine doctors in many medical specialties. The Included Health Care Team gathers and summarizes your medical records, images, and history. A specialist at Stanford Medicine will review your medical records, images and history, and provide an opinion based on this review.

I would rather visit Stanford Medicine for an in-person appointment. What should I do next?

If you would prefer an in-person appointment at Stanford Medicine instead of an online Medical Record Review, please follow the instruction below:

U.S.

International

Can I schedule a follow up appointment with the specialist who reviewed my medical records?

In most cases, yes. Upon conclusion of your records review, someone from the Stanford care team will reach out to you to inform you of your eligibility for surgery. At this time, you can discuss whether an in-person appointment makes sense.

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