Video visits let you receive high-quality care and dedicated attention from your medical team without traveling to the clinic and sitting in a waiting room. Similar to FaceTime or Skype, video visits allow your care team to see, hear and talk with you as in an in-person visit. During your video visit, your care team can assess your condition, order needed labs, tests, imaging or prescriptions, and provide treatment recommendations.

Video visits are appropriate for many conditions and can be scheduled with Stanford Health Care providers by calling any of the numbers below, or scheduling through our MyHealth patient portal.

Video visits are appropriate for following up on a condition or health issue, discussing a new health issue, and health and wellness coaching. Sample common conditions appropriate for a video visit include respiratory infection, urinary tract infection, rash, back pain, shoulder pain. If you are not sure whether your medical need is appropriate for a video visit, call us and we will help determine if an in-person visit may be required.

Primary care and select specialties offer video visits for new patients. You may schedule online through our MyHealth portal or call us and we can assist you in scheduling your appointment.

Yes, Stanford Health Care is taking all necessary precautions to protect patients and staff, including screening patients for symptoms of COVID-19 in their cars to limit entry to the emergency department as appropriate. We are also rapidly testing our own workforce. We’ve had very few health care workers test positive within our health system. Everyone wears a mask inside our facilities, and ample hand sanitizer is available. We also help you maintain appropriate physical distancing while you’re here for treatment.

Stanford Health Care video visits are accessed through the MyHealth patient portal, either through our mobile app on your smartphone, or on your computer using an internet browser. 

Yes, a MyHealth account is required for your Stanford Health Care video visit.

a.    Set up MyHealth Account

b.    MyHealth General FAQs

c.    MyHealth Video Visits

You can access your video visit at your scheduled appointment time through the Appointments section in MyHealth. 

Read more MyHealth FAQs on Video Visits »

• On April 19, the Centers for Medicare and Medicaid Services (CMS) issued recommendations to re-open facilities for non-urgent non-COVID-19 health care. The next day, California Gov. Gavin Newsom also announced plans to allow hospitals and health systems to resume essential surgical care for Californians.
• Stanford Medicine’s top priority is providing the safest, highest quality care to our patients. Many of our patients have waited weeks for surgeries that, while safe to delay at the time, would not be safe to delay indefinitely as they could have negative health impacts.

Throughout the pandemic, we have provided surgical care to the most urgent, high-acuity cases only. With necessary safety measures in place, we’ll now resume all surgical procedures at our hospitals and ambulatory sites, except cosmetic procedures.

You are placed on a waitlist when your surgery has not been scheduled and the operating room is actively assessing its ability to accommodate the procedure.

Patients will be contacted by the clinic surgery scheduler or physician for updates, until the day before surgery. 

Upon entering the hospital, you will be directed to the operating area.

Follow the instructions provided by your health care team.

Yes, we have specific protocols for where we see patients with COVID-19 symptoms.  They are screened outside the emergency department, and, if admitted, are cared for in a negative-pressure, isolation room in a COVID-19-dedicated unit by a COVID-19 care team.  This is separate from where we take care of surgical patients.

Please follow the directions of your health care team. In an effort to keep our patients and staff safe, our current visitor policy does not allow for family members to enter the hospital.

In an effort to keep our patients and staff safe, our visitor policy has been updated.

The MyHealth app allows the patient to invite family or loved ones to monitor the patient’s hospital stay remotely. The care team will also be updating patients and their family during their hospitalization.  Ask your health care team for more information.

Yes, patients will have a nasal swab for COVID-19 molecular testing before most procedures.

• Your physician and care team will work with you to determine the care plan, considering factors such as the urgency of your procedure and the potential impact COVID-19 might have on your recovery.
• If it is decided that a surgery should be delayed, you will be given home quarantine and symptom-monitoring instructions and will need to be retested for COVID-19 prior to proceeding with surgery.
• If it is decided that a surgery should continue, our care teams will proceed with the utmost caution, including using enhanced personal protective equipment and patient isolation, to prevent the spread of COVID-19. The teams will also follow county reporting requirements.

Not at this time.

Patients will be required to have a nasal swab for COVID-19 molecular testing before most procedures. Patients can be tested at any Stanford ambulatory testing facility or drive-thru, or an acceptable outside facility. Please consult your health care team.

If patients are well and not experiencing any symptoms, they will have a nasal swab for COVID-19 molecular testing once before their procedure.  However symptomatic patients will be tested as needed.

In an effort to keep our patients and staff safe, our visitor policy has been updated.

Stanford Medicine contracts with local hotels for our out of town guests. Please inquire with your health care team for resources.

Yes, Stanford Health Care is taking all necessary precautions to protect patients and staff, including screening patients for symptoms of COVID-19 in their cars to limit entry to the emergency department as appropriate. We are also rapidly testing our own workforce. We’ve had very few health care workers test positive within our health system. Everyone wears a mask inside our facilities, and ample hand sanitizer is available. We also help you maintain appropriate physical distancing while you’re here for treatment.

We have instituted enhanced infection control procedures in the emergency department and across our health system:

• Using PPE judiciously – with the goal of keeping our patients and health care workers safe
• Ramping up sterilization and cleaning protocols to instituting universal masking and temperature checks
• Creating dedicated spaces for suspected COVID-19 patients

We have taken extra precautions to ensure that COVID-19 is not spread in our Emergency Departments.

Learn more about our infection control measures »

Stanford Medicine is following a careful set of guidelines that include COVID-19 testing of our own workforce as well as patients prior to their procedure, enhanced infection control procedures that include the judicious use of PPE, enhanced cleaning protocols, and universal masking, plus dedicated units and workflows for suspected or confirmed COVID-19 patients. With these measures in place, we are confident that patients returning to Stanford Health Care for surgical and other procedures can expect the safest, highest quality care.

Yes, health care workers have been tested for COVID-19 and all employees are screened for symptoms at the hospital entrance upon arrival each day.

Yes, all who enter the hospital are screened for symptoms on a daily basis.

Currently all patients are screened for symptoms and provided a mask to wear upon entrance to the hospital.

Schedule a Primary Care Video Visit »

Immunotherapy Shot Clinic is open by appointment only. Appointments are available Monday, Tuesday, Wednesday and Thursday. 

The Diabetes Care Program Wellness Groups have been canceled for April 9, May 14, and June 11, 2020.

How to get tested for COVID-19

Make a same-day primary care video visit with one of our doctors.

Your doctor will then determine if you need to get tested for COVID-19 and help you make an appointment at one of our drive-thru locations throughout the Bay Area.

Reminders for COVID-19 testing appointments:

• You must have a recommendation from a Stanford Health Care primary care physician
• You must have an appointment to be tested
• You must present identification at your appointment
• Do not use Uber/Lyft or other ride hailing services

To protect the safety of patients, staff, visitors and the communities we serve during the COVID-19 pandemic, we continue to make adjustments throughout our organization. 

Effective, April 8, 2020, Dublin Urgent Care hours will be 10 a.m. to 5 p.m. daily.

Livermore Urgent Care will remain open from 10 a.m. to 8 p.m. daily.

The Stanford Walk-In-Clinic  is temporarily closed. For urgent matters, please go to the Stanford Health Care Emergency Room .

Outpatient imaging is expanding hours of operation, as follows:

• Diagnostic Imaging in Pleasanton: Monday-Friday, 7:30 a.m. - 5:30 p.m.
• Diagnostic Imaging in Livermore: Monday-Friday, 8 a.m. - 5 p.m.
• Women’s Imaging Center: Monday-Friday, 8 a.m. - 5 p.m.