How can I get a COVID-19 diagnostic test at Stanford Health Care?

If I have COVID-19 symptoms, how should I access testing?

How do I access my COVID-19 test result?

If you do not have a MyHealth account, you can create one at no cost. Call the MyHealth team for assistance at 1-866-367-0758

If you choose not to create a MyHealth account, to access your negative test result you will need to call Clinical Advice Services at 650-724-9400. Clinical Advice Services will relay your request to a nurse, who will call you back to deliver your negative test result.

Diagnostic results are typically available 3-7 days from the time of the test, depending on demand.

To view antibody test results, tap or click the message titled “SARS-COV-2, IgG & IgM” in the MyHealth app or web portal test results section.

What should I do if I have questions about my test result?

Contact your care team through MyHealth or call 650-498-9000 if you have questions about your COVID-19 test result.

Who should I contact if I have questions about my test result?

Contact your care team through MyHealth or call 650-498-9000 if you have questions about your COVID-19 test result.

Is COVID-19 testing required before my office visit?

Is COVID-19 testing required prior to my procedure?

Can I get a COVID-19 antibody test at Stanford Health Care?

COVID-19 antibody testing is available with a doctor’s order. Antibody testing takes place at blood draw clinics. Contact your care team through MyHealth or call 650-498-9000 for more information.

How can I schedule a vaccine appointment at Stanford Health Care?

Besides Stanford Health Care, where else can I get vaccinated?

How do I make sure my vaccine records are available to my primary care physician/doctors?

If you are a Stanford Health Care patient, your medical record will be updated in MyHealth. You can also access your vaccination records from our medical records department at 650-723-5721.  If you are not a Stanford Health Care patient, please share your vaccination card with your doctor or nurse.

If I book a new appointment, what should I do with my existing appointment?

Where can I get more information about the COVID-19 vaccine?

I received a message to reschedule my appointment, what should I do to reschedule?

If you received a message to reschedule your vaccination appointment, please go to your MyHealth account or call 650-498-9000 to reschedule your appointment.

Do I need to bring anything to my COVID-19 vaccination?

I don't think I received a card when I was vaccinated. If I did, I lost it. What do I do?

We are not able to provide replacements for lost vaccine cards. You can get a copy of the record if you got the vaccine at a site run by Stanford Health Care. To get a copy:

Call the medical records office at Stanford Health Care in Palo Alto: 650-723-5721


If you have a MyHealth account, you can log in to a computer and print out your record. It won't print from the MyHealth app on a smartphone, unfortunately.

How do I print out my vaccine record from MyHealth?

Who should get a COVID-19 vaccine?

Which COVID-19 vaccines does Stanford Health Care offer?

How do the different COVID-19 vaccines work?

Are the two COVID-19 vaccines effective?

Are mRNA vaccines safe?

Is the COVID-19 vaccine safe and effective for all racial and ethnic populations?

Is one dose of a two-dose COVID-19 vaccine like Moderna or Pfizer-BioNTech effective at protecting against the virus?

Is it safe to get vaccinated against COVID-19 if you are pregnant or breastfeeding?

If I already had COVID-19, do I still need to get vaccinated?

I was diagnosed with COVID-19. When should I schedule my first vaccine dose?

I was diagnosed with COVID-19 after I received the first vaccine dose, but before I received the second dose. When should I schedule the second dose?

What is the difference between a third dose of the COVID-19 vaccine and a booster?

Can people receive flu shots and booster shots at the same time?

I have severe allergies (a medical history of anaphylactic reactions). Is the COVID-19 vaccine safe for me?

Are masks required at Stanford Health Care?

Can patients or family members request doctors and staff to wear a mask?

Will surgical and N95 masks be available for visitors who request one?

When is masking recommended?

Where can I find more information about masking recommendations and how to properly wear one?

What time do I need to arrive to ensure my procedure will start on time?

Will there be different entrances for procedure patients vs. those who may have symptoms of COVID-19?

I will be having a procedure at Stanford Health Care that requires a hospital stay. Will my family member be allowed to be with me? Are visitors allowed in the hospital?

How will my family member know where I am in the process of my procedure? How will I be able to communicate to my loved ones or family?

Will COVID-19-positive patients be on that unit? Will staff members who have been taking care of COVID-19-positive patients be taking care of me?

Will interpreters be available should I or my family member need one?

How will I find out my test results?

Due to COVID-19, are there any implications to my insurance, deductible or co-pay amounts?

For billing inquiries, please contact our Customer Service Billing department at 1-800-549-3720

Our telephone agents are ready to assist you. You can also message our billing department via your MyHealth account.

Please use your MyHealth app or visit

Will I be tested for COVID-19 prior to my procedure? What if I test positive for COVID-19 during the pre-procedure screening?

How many times will I be tested for COVID-19? Before and after my procedure?

Am I allowed to be with my loved one or family member before and after the procedure? If no, where do I wait. Will I be allowed to visit my loved one or family member?

We will be traveling from out of town. If I cannot stay with my loved one or family member in the hospital room, what accommodations are there for me?

If I need support as a family member or caregiver, who can I contact? What resources are available to me?