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Stanford Health Care

Medical Records

Release of information

A patient, or his/her legal representative, may inspect and/or obtain a copy of their medical records, or have copies of medical records sent to another facility.

Stanford Health Care requires a completed and signed Authorization for Release of Health Information form before releasing any documents to anyone, including the patient. In certain cases, a patient's physician, psychologist or social worker may also be required to approve a request made using a release form. 

Stanford employs information exchange in certain situations (see “Health Information Exchange” section below for more information). If you have questions about this process, please feel free to contact the Health Information Management Services department directly at 650-723-5721.

How to request a copy of your medical records

There are two ways to request a copy of your medical records. You can either submit a paper form or request a copy online using your MyHealth account. Instructions for both are below:
 

Through Submission of the Paper Form

  • Print and complete the Authorization for Disclosure of Health Information form:
  • The release form must be completed, dated and signed.
  • We ask that you specify what components of your medical records you wish to obtain/release. Often, the discharge summary, operative report, and history and physical records contain relevant information to suit your needs.
  • Requests must be specifically signed if requesting/authorizing the following information:
    • Psychiatric Care
    • AIDS/HIV
    • Alcohol/Drug abuse
    • Fertility Treatment

You may mail the forms to:

Stanford Health Care
Health Information Management Services
Patient Records
450 Broadway, Mail Code 6330
Redwood City, CA 94063

Fax: 650-725-9821

 

Through MyHealth/Online

As a patient, you or your legal representative may obtain a copy of your medical records or have copies of your medical records sent to another person or facility. You can fill out the request for your records online by logging in to MyHealth on the web and completing the form under My Medical Records > Request Records.

 

Stanford Health Care medical records

If you have any questions regarding release of health information from Stanford Health Care, please call 650-723-5721.  


Stanford Health Care Tri-Valley medical records

For Stanford Health Care Tri-Valley questions, please feel free to contact Tri-Valley directly at Phone: 925-373-8019.

Fax: 925-373-4126


Stanford Medicine Partners (SMP) medical records

For Stanford Medicine Partners (SMP) questions, please feel free to contact SMP directly at 510-731-2676.

Fax: 510-731-2643

As another way to request the release of your medical information, the 21st Century Cures Act requires that Stanford Health Care (SHC) provides you with an Electronic Health Information (EHI) Export upon request.

  • To request an EHI Export, please complete the document and submit to SHC HIMS:
    Stanford Health Care 300 Pasteur Dr. Stanford, Ca. 94305
  • If you’d like to learn more about receiving an EHI Export, please contact SHC HIMS at: 650-723-5721.

Release of medical information charges

  • No charges for page count if 75 pages or less.
  • $0.15 per page for 76 pages and over.
  • If your charges exceed $100, we require payment before the records are released.

Next steps after requesting medical records

  • Please allow up to 14 calendar days for your request to be processed. If you indicated the option to pick-up your medical records, you will be contacted by the Release of Information Office when your records are ready. A photo ID is required.
  • If an individual other than the patient is picking up the records, then that individual must have an original signed authorization letter from the patient and a photo ID. 
  • Learn how to request share access to a child's or adult patient's online health record at Stanford Health Care through the MyHealth Share Access (Proxy) Program. If your child received care at Stanford Medicine Children's Health, learn how to request share access to their online health record(s) via their MyChart Program.
  • Once you have obtained and reviewed your records, if you find an error that requires correction, please discuss it with your provider or use the form provided below to request a correction/amendment. Please include a copy of the page(s) where the error(s) occur and the completed form. You will receive a written reply within 60 days but for more complex cases, this may be extended an additional 30 days.

Billing

If you have questions regarding your billing statement, please refer to our Billing information.

Learn how to request share access to a child's or adult patient's online health record and/or billing information through the MyHealth Share Access (Proxy) Program. 

If your child received care at Stanford Medicine Children's Health, learn how to create an account and/or request share access to view your child's online health record(s) and medical bills using their MyChart Program.

If you would like to request a copy of you or your child’s Billing Records, please contact our Customer Service Billing department at 1-800-549-3720. You may also send a Billing Message through your MyHealth account. 

If you are an attorney representing a Stanford Health Care patient and would like to request a copy of a patient’s Billing Records, please note that effective July 25, 2023, Subpoena and/or Attorney requests for Billing Records will be accepted via our Attorney Portal only. Please visit https://billingrecords.stanfordhealthcare.org for more information.

Radiology Image Library

There are two ways to request a copy of your medical images. You can either submit a paper form or view/download/export your images from your MyHealth account. Instructions for both are below:
 

Using MyHealth to View/Download/Export Medical Images

Patients can use MyHealth to retrieve, view, and download their radiology images if the imaging exams were performed at Stanford Health Care. Images from an exam performed outside of Stanford Health Care will not be available to view in MyHealth. To learn more, please see our FAQ.
 

Using Paper Form to Request a CD of Medical Images

If you are requesting Radiology, Cardiac Cath and Echo Lab reports and images, please print and complete a Radiology Authorization for Disclosure of Health Information form:

If you are requesting Radiology images only, please print and complete a Radiology Authorization for Disclosure of Health Information form:

You can contact:

  • The Radiology Image Library by calling 650-723-6717 (Opt #4, then Opt #1)
  • Radiology Image Library Fax: 650-723-3995

Other records

If you are requesting telemetry tapes or photos, echocardiograms, etc., you must contact the department that collected the data.

You can contact:

  • Clinical Genomics Laboratory for raw data requests only by calling 650-497-6500

Health Information Exchange

Stanford Health Care and Stanford Medicine Partners (SMP) practices participate in secure electronic health information exchange. Our ability to safely share health information with other members of your care team benefits you in many ways.

Resources:

Patient Health Information Exchange Handout

Patient Health Information Exchange Exemption Form

Patient Request to Rescind Health Information Exchange Exemption Form

Stanford employs information exchange in certain situations. If you have questions about this process, please contact our Health Information Management Services department directly at 650-723-5721.

For SMP questions, please contact SMP directly at 510-731-2676.

Secure Image Upload

Stanford Health Care offers patients and referring doctors a secure way to send medical images and reports electronically, via the Ambra portal. This service complies with the patient privacy regulations of the federal Health Insurance Portability and Accountability Act (HIPAA). Visit our Secure Image Upload page to learn more.

Protecting your health information, including reproductive health information

In June 2022, the U.S. Supreme Court’s decision to overturn Roe v Wade led to legal restrictions against some reproductive health services in many states across the U.S. Stanford Medicine operates in California, where laws protect and enable comprehensive reproductive services for our patients. 

No matter where you live or receive care, you may wish to limit access to information about your personal health. This document outlines actions you can take to protect the privacy of your health information, including your reproductive health information.