World-Class International Patient Care
Our commitment to providing quality service to our international patients matches the caliber of care you expect to receive at Stanford Health Care and Stanford Children's Health. We offer an individualized approach to serving the unique needs of our international patients—before, during and after your visit.
WHY CHOOSE STANFORD HEALTH CARE
- Why International Medical Services exists. We understand the importance of communication and feeling comfortable in a foreign environment, especially when it comes to your health. Go to Speaking Your Language
- The New Stanford Hospital. This extraordinary new facility blends the most advanced medical technologies with a human-centered approach. Go to New Stanford Hospital
- Our Destination Services. Stanford Health Care and Stanford Children's Health deliver world-renowned advanced medical care. Go to World Class Medicine
- The Journey – Intake thru discharge, and beyond. You deserve a welcoming reception. Go to Planning Your Visit
- Translations. We offer translation services to help you communicate with your care team. Go to Translations
- Supportive Resources. You have access to the Stanford Health Library and Supportive Care to help you in your care journey. Go to Resources
Nationally Recognized
Lucile Packard Children’s Hospital Stanford
Lucile Packard Children’s Hospital Stanford is the home of extraordinary care, continual learning, and breakthrough discoveries benefiting children and pregnant women.
Overview of International Medicine Services
Our services include providing help with the following:
- Information about services, programs and physicians
- Medical cost estimates and billing arrangements
- Identification of a physician to meet each patient's unique needs
- Appointment scheduling, including consultations and follow-up care
- Facilitate communications with physicians, family and friends and home
- Interpretation services in multiple languages
- Transportation and accommodation
Why Choose
Stanford Health Care
At Stanford Health Care, we not only deliver care for everyday needs and complex cases, we develop it. Learn about our unique advantages as a leading academic medical center »
For Patients
Appointments
Your dedicated International Medical Services team member is a vital point of contact to help manage your entire hospital experience. Planning your visit »
About your trip (travel arrangements)
Because each person’s diagnosis and healing are unique, your care team is your very best and most knowledgeable guide about preparing for your time in the hospital. Your hospital stay »
Billing Support (charge estimates)
Stanford Hospital recognizes the importance of patients’ access to information and is committed to helping patients better anticipate out-of-pocket costs for specific services or course of treatment. Billing and price transparency »
Getting started
To work with us, please review and complete two important forms: The International Patient Policy Form and the Patient Information Form. Getting started »
Your Privacy
Stanford Health Care values your privacy and is committed to protecting the privacy of health information we create or receive about you. Health information that identifies you includes your medical record and other information relating to your care or payment for care. Your privacy »
Getting Started
To work with us, please review and complete two important forms—International Patient Financial Policy Form and Patient Information Form (Adult or Pediatric)—and send these to us via email or fax before booking your appointment.
For Physicians
Referrals through PRISM and MD helpline
We are here to help with online or paper patient referrals and patient transfers. Referring physicians »
Second Opinion Program
The Stanford Medicine Online Second Opinion program offers you easy access to our world-class doctors. Second opinion program »
Clinical Trials
You can find an ongoing clinical trial by keyword, condition, treatment, or trial NCT #. Clinical trials »
The Stanford Health Library
Our medical librarians have the knowledge to tackle questions with resources you won’t find online.
Stanford Health Library »
Observership
An observership is an educational experience that is restricted to watching and listening during patient histories, physical examinations, procedures, surgeries, outpatient appointments, teaching rounds, and educational conferences. Download observership form »
Speaking your language
We understand the importance of communication and feeling comfortable in a foreign environment, especially when it comes to your health. Dealing with a medical issue can be a stressful experience, and we want to help alleviate that stress in any way we can. Language is one way we help reduce the complexity from your visit, but not the only thing we do to help.
Our multi-cultural and multilingual staff is fluent in more than 20 languages with an acute understanding of the specific cultural nuances that arise when individuals from around the world visit us. We are committed to making you feel comfortable, safe and close to home throughout your journey.
We provide interpretation services, with Spanish, Mandarin, Russian and American Sign Language interpreters available onsite during business hours, and interpreters for more than one hundred additional languages available by appointment. If needed, we have access to medical interpreters and translators available in more than 100 languages, who can address specific food restrictions, offer diverse spiritual support and much more.
No matter your background or where in the world you live, we will deliver an unparalleled experience unique to you.
Plan Your Visit
World Class Care
Translations
Resources
Planning Your Visit
A welcoming reception
Your dedicated International Medical Services team member is a vital point of contact to help manage your entire hospital experience—from initial inquiry to treatment to follow-up care. Our staff will conduct a comprehensive orientation to discuss medical and financial arrangements and introduce you to the resources available at Stanford Health Care and Lucile Packard Children's Hospital.
To work with us, please review and complete two important forms—International Patient Financial Policy Form and Patient Information Form (Adult or Pediatric)—and send these to us via email or fax before booking your appointment. These forms will enable us to pair you with the best team member to help with your specific situation.
Send forms to:
Stanford Health Care
Attn: International Medical Services
500 Pasteur Drive
Stanford, CA 94305
United States of America
Phone: 1+ 650-723-8561
Email: ims@stanfordmed.org
Fax: 1+ 650-723-5704
Step 1: Patient Intake Forms (Adult and Pediatric)
Step 2: Medical Reports, Films, Pathology Slides
After submitting the Patient Information Form via fax or email, we will provide you with courier instructions so that you can send any relevant medical records, physician reports (in English), and films (X-ray, MRI, CT scan, ultrasound), if needed.
Step 3: Appointment Confirmation
Once the Patient Information Form and your medical information are received, your Patient Coordinator will confirm the date and time of your appointment.
Step 4: Visa Assistance
Once your Patient Coordinator has booked your appointment, a verification letter can be provided if needed.
World-Class Medicine
Specializing in advanced medicine
Stanford Health Care and Lucile Packard Children's Hospital deliver world-renowned advanced medical care unparalleled anywhere else. For this reason, patients travel from around the world to access the expert care offered here. Though we specialize in countless areas, five in particular are most recognized.
Our Destination Services Include:
- Cancer Center
- Cardiovascular Health
- Neuroscience
- Orthopaedics and Sports Medicine
- Transplant Program
Whether you are coming to us for your annual physical exam or are seeking treatment from one of our specialty clinics, international patients have access to all that Stanford and Lucile Packard offer. Let us know what services you are interested in, and we will make the arrangements.
Chinese Translations of International Medical Services Information
Below you will find PDF resources in both simplified and traditional Chinese.
简体中文 (Simplified Chinese)
我们的国际医疗服务部致力于为国际患者和家属提供最优质的医疗护理和支持服务，确保您在斯坦福医院及诊所和露茜尔帕卡德儿童医院获得愉快的就诊体验。
斯坦福医学中心以其医疗创新的优良传统和在众多不同的专科方面的领先地位而享誉全球。每年，世界各地的患者纷纷前来斯坦福和帕卡德医院受益于当今世界上最先进的医疗技术。
繁體中文 (Traditional Chinese)
我們的國際醫療服務部致力於為國際患者和家屬提供最優質的醫療護理和支持服務，確保您在斯坦福醫院及診所和露茜爾帕卡德兒童醫院獲得愉快的就診體驗。
斯坦福醫學中心以其醫療創新的優良傳統和在眾多不同的專科方面的領先地位而享譽全球。每年，世界各地的患者紛紛前來斯坦福和帕卡德醫院受益於當今世界上最先進的醫療技術。
Supportive Resources
We know that each person who comes to us has specific and unique needs. We work with you to customize your experience, from diagnosis through treatment and follow-up. Our goal is to provide you with all the support you need, throughout your care.
Access to the Stanford Health Library
We are here when you need answers to your health questions and want to know more. The Stanford Health Library, provides free, customized literature searches in up to 20 languages. Our medical librarians have the knowledge to tackle your questions, simple or complex, with resources you won’t find on the internet.
Phone: +1-650-725-8400
Hours: 9 a.m. – 5 p.m.
Supportive Care Programs
We offer care coordinators, plus a range of specialized services, to support all aspects of your treatment plan.
Plan Your Visit
Planning Your Visit
A welcoming reception
Your dedicated International Medical Services team member is a vital point of contact to help manage your entire hospital experience—from initial inquiry to treatment to follow-up care. Our staff will conduct a comprehensive orientation to discuss medical and financial arrangements and introduce you to the resources available at Stanford Health Care and Lucile Packard Children's Hospital.
To work with us, please review and complete two important forms—International Patient Financial Policy Form and Patient Information Form (Adult or Pediatric)—and send these to us via email or fax before booking your appointment. These forms will enable us to pair you with the best team member to help with your specific situation.
Send forms to:
Stanford Health Care
Attn: International Medical Services
500 Pasteur Drive
Stanford, CA 94305
United States of America
Phone: 1+ 650-723-8561
Email: ims@stanfordmed.org
Fax: 1+ 650-723-5704
Step 1: Patient Intake Forms (Adult and Pediatric)
Step 2: Medical Reports, Films, Pathology Slides
After submitting the Patient Information Form via fax or email, we will provide you with courier instructions so that you can send any relevant medical records, physician reports (in English), and films (X-ray, MRI, CT scan, ultrasound), if needed.
Step 3: Appointment Confirmation
Once the Patient Information Form and your medical information are received, your Patient Coordinator will confirm the date and time of your appointment.
Step 4: Visa Assistance
Once your Patient Coordinator has booked your appointment, a verification letter can be provided if needed.
close Plan Your Visit
World Class Care
World-Class Medicine
Specializing in advanced medicine
Stanford Health Care and Lucile Packard Children's Hospital deliver world-renowned advanced medical care unparalleled anywhere else. For this reason, patients travel from around the world to access the expert care offered here. Though we specialize in countless areas, five in particular are most recognized.
Our Destination Services Include:
- Cancer Center
- Cardiovascular Health
- Neuroscience
- Orthopaedics and Sports Medicine
- Transplant Program
Whether you are coming to us for your annual physical exam or are seeking treatment from one of our specialty clinics, international patients have access to all that Stanford and Lucile Packard offer. Let us know what services you are interested in, and we will make the arrangements.
close World Class Care
Translations
Chinese Translations of International Medical Services Information
Below you will find PDF resources in both simplified and traditional Chinese.
简体中文 (Simplified Chinese)
我们的国际医疗服务部致力于为国际患者和家属提供最优质的医疗护理和支持服务，确保您在斯坦福医院及诊所和露茜尔帕卡德儿童医院获得愉快的就诊体验。
斯坦福医学中心以其医疗创新的优良传统和在众多不同的专科方面的领先地位而享誉全球。每年，世界各地的患者纷纷前来斯坦福和帕卡德医院受益于当今世界上最先进的医疗技术。
繁體中文 (Traditional Chinese)
我們的國際醫療服務部致力於為國際患者和家屬提供最優質的醫療護理和支持服務，確保您在斯坦福醫院及診所和露茜爾帕卡德兒童醫院獲得愉快的就診體驗。
斯坦福醫學中心以其醫療創新的優良傳統和在眾多不同的專科方面的領先地位而享譽全球。每年，世界各地的患者紛紛前來斯坦福和帕卡德醫院受益於當今世界上最先進的醫療技術。
close Translations
Resources
Supportive Resources
We know that each person who comes to us has specific and unique needs. We work with you to customize your experience, from diagnosis through treatment and follow-up. Our goal is to provide you with all the support you need, throughout your care.
Access to the Stanford Health Library
We are here when you need answers to your health questions and want to know more. The Stanford Health Library, provides free, customized literature searches in up to 20 languages. Our medical librarians have the knowledge to tackle your questions, simple or complex, with resources you won’t find on the internet.
Phone: +1-650-725-8400
Hours: 9 a.m. – 5 p.m.
Supportive Care Programs
We offer care coordinators, plus a range of specialized services, to support all aspects of your treatment plan.
close Resources