In the event you are owed a refund/reimbursement due to an overpayment, after verification by our Customer Service Billing Department, you will receive a refund either to the original form of payment or through our payment platform Recipient Select (by Bank of America).
Payments made by credit card within 365 days of the payment will be refunded back to your credit card.
For payments made by check, cash, credit card payments made more than 365 days prior, or if your credit card has expired, you will receive a refund through the payment platform Recipient Select. Recipient Select is a secure online payment platform that lets you choose the method for receiving your payment: direct deposit into your checking account (via ACH), Zelle, PayPal, or pay to debit card.
If you are issued a refund/reimbursement through Recipient Select:
- You will receive an email from firstname.lastname@example.org letting you know a refund is due to you.
- Click on the “Get Started” button in the email to be directed to the Recipient Select login page to create a new account or log in to your existing account.
- To get your refund, follow the instructions on the Recipient Select website. You will need to confirm your identity and choose how you would like to receive your refund.
For more information about Recipient Select, please go to the Stanford Health Care Recipient Select FAQ. For any remaining questions about your refund, please contact the Stanford Health Care Customer Service Billing Department at: