If you still can't access your video visit, try the following:
Step 1: Exit the visit and quit the MyHealth App. Navigate to your home screen.
Step 2: Select Settings --> Privacy --> Select "Microphone," then "Camera," and make sure you've allowed the MyHealth App to access both.
Step 3: Navigate back to the MyHealth App and rejoin the visit.
If you are still unable to access your video visit, your care team will call you to continue your visit by phone.