iPhone Video Visit Guide
It's Time to Join Your Video Visit!
Step 1: Before your visit, please make sure you have the most up-to-date version of the Stanford Health Care MyHealth app. Search for “Stanford MyHealth” on Apple’s App Store or click here.
Step 2: Log in to the MyHealth app on your iPhone.
Step 3: Tap on “Appointments” then select your upcoming Video Visit from the list of visits (look for the video icon).
Step 4: Up to 15 minutes before your appointment time, tap “Begin Visit” to enter the Waiting Room.
The video window will now open. Please wait while it connects.
Step 5: You'll see two popups asking you to grant MyHealth access to your camera and microphone. Tap "OK" on both. Make sure your volume is turned up using the buttons on the side of your phone, and make sure your microphone is not muted.
Congratulations! You've entered your Video Visit. Please wait for your care team member to join.
Watch this video to learn more about how to prepare for a Video Visit using your iPhone/Android phone.
iPhone Video Visit Troubleshooting Guide