Frequently Asked Questions (FAQs)

What is MyHealth?
What does MyHealth offer?
Is there a charge for MyHealth?
Can I print information from MyHealth?
Can I use MyHealth to view health information for my child or another adult for whom I am responsible?
Who else can access my MyHealth information?
How can I find out more about MyHealth?
What do I need to activate my account in MyHealth?
What if I am having trouble with the MyHealth activation process?
Who can create a new MyHealth account?
How do I create a new MyHealth account?
Which Stanford Health Care clinics offer MyHealth?
What if I am having trouble signing in to my account in MyHealth?
Can I contact my clinic through MyHealth?
When I send a message, where does it go?
Why can't I send messages to the clinic of all my Stanford Health Care doctors?
When can I expect a reply to the messages that I send to my clinic?
Can I see the notes that my doctor writes during my appointment?
Why can't I see certain test results in MyHealth?
What if I have questions about my test results in MyHealth?
Is MyHealth a secure internet site?
What are the computer and internet browser requirements for MyHealth?
I try to log in, but I receive a message saying my account was deactivated. What should I do?
How can I speak to someone about my bill?

University Healthcare Alliance:

Phone: 1-888-924-1036

Monday – Friday, 9 a.m. – 4 p.m.

Why can't I see my child's billing information in MyHealth?
What is the difference between a statement from Stanford Health Care and a statement from Stanford Physician Billing?
What are my financial responsibilities as a patient?
How will my insurance company get billed?
Can I receive paper statements in the mail?
How often will I receive a statement?
What should I do if I'm having technical difficulties or if I'm seeing an error message while viewing or paying my bill online?
How will I know how much I owe?
What is the refund policy?
Why did my insurance deny the claim?
Can I pay my bill with a flex spending card?
Will my credit card information be stored?
When is my payment due?
What should I do if I can't pay my bill?

University Healthcare Alliance:

Phone: 1-888-924-1036

Monday – Friday, 9 a.m. – 4 p.m.

Who can I contact if I have questions about balances referred to a Collection Agency?

For Physician and Hospital Billing
Please note that any past due balances referred to a collection agency are not visible in MyHealth. If you have questions regarding your Stanford Health Care balance, please contact the Physician and Hospital Billing Customer Service Department at 1-800-794-8978. Monday – Friday, 8 a.m. – 5 p.m.

For UHA Billing
Please note that any past due balances referred to a collection agency are not visible in MyHealth. If you have questions regarding your current account balance, please contact the UHA Customer Service Department at 1-888-924-1036. Monday – Friday, 9 a.m. – 4 p.m.

Can I pay for my spouse's bills in MyHealth?
What kinds of credit cards are accepted?
Why can't I save my credit card information for future use?
What should I do if I'm having issues viewing my bill online?
What should I do if I'm having issues paying my bill online?
What are video visits?
How do I schedule a video visit?
What devices can I use for a video visit?
Can I do a video visit from my tablet?
If I do a video visit from my iPhone or Android phone, what do I need?
If I do a video visit from my laptop or desktop computer, what do I need?
What do I need to do before a video visit?
What do I do if I'm having technical problems before my visit?
What is the Test Video/Test Hardware button?
How do I know when to connect?
What happens if I have technical issues during my video visit?
Where can I connect from?
Where can I find my visit summary after my visit?
How do I cancel my video visit?
What kind of health data can I track and share with my doctor using MyHealth?
What do I need to do to start tracking and sharing health data?
Which devices can I use?
How do I link my accounts and share health data with MyHealth?
Where does my shared health data go?