Text Activation: Call 1-866-367-0758 or, when visiting a clinic, ask a staff member to send a text message to your smartphone with the activation link that sets up your new account.
Access Code Entry: If you have received a 15-digit activation code for MyHealth, then go the Activate MyHealth Account webpage and provide:
- The 15-digit activation code found in: your MyHealth Activation Letter given to you by staff during your visit; or in your After Visit Summary report given to you during check-out of your clinic visit; or in your Billing Statement.
- Date of Birth
- Your Stanford Health Care Medical Record Number (MRN). Your MRN can be found in your MyHealth Activation Letter given to you by clinic staff during your visit with Stanford Health Care or at the top of your After Visit Summary report given to you during checkout of your clinic visit.
Verification Using Your Credit History: There are 2 ways we can verify your identity using your credit history:
- You can answer a random set of questions about your history. Your answers to these questions have to match what is in the credit bureau’s records.
- Or you can enter in just the number of one of your current credit cards (we do not charge your card and we do not store this information).
If this is a medical emergency, please call 911 immediately!
If you are having difficulties launching your video or experiencing any other technical problems, please call the MyHealth Service Desk at 1-866-367-0758 (available 24/7). [See: How should I prepare for a Video Visit?]
If the technical issue persists at or during the scheduled appointment time, your care team member will call you to continue the appointment as a phone call.