Frequently Asked Questions

Will I be tested for COVID-19 prior to my procedure?
What if I test positive for COVID-19 during the pre-procedure screening?
Will I be tested for antibodies for COVID-19 prior to my procedure?
In order to have my scheduled procedure, is it mandatory to be tested for COVID-19? What are my testing options?
How many times will I be tested for COVID-19? Before and after my procedure?
Do I need to go to an appointment for my pre-op visit? Or can this be accomplished by a telehealth visit?
How many days before my procedure will I be tested for COVID-19?
Where do I get tested for COVID-19?
What if I am traveling from outside of the Bay Area?
How will I find out my test results?
Why is Stanford Medicine restarting surgical procedures now?
Which surgical procedures are you starting?
What is a waitlist?
How will I know if my case will be cleared to happen on the day/time I am told to expect it?
Many of the hospital entrances are closed. Where do I check in for my procedure? Can you please provide directions?
What time do I need to arrive to ensure my procedure will start on time?
Will there be different entrances for procedure patients vs. those who may have symptoms of COVID-19?
Will my family member be allowed to be with me?
How will my family member know where I am in the process of my procedure? How will I be able to communicate to my loved ones or family?
What type of nursing unit will I be on after my procedure?
Will COVID-19-positive patients be on that unit? Will staff members who have been taking care of COVID-19-positive patients be taking care of me?
Will visitors be allowed in the hospital?
What can/should I bring to the hospital? Are there items that I should not bring due to COVID-19?
What happens if there is COVID-19 surge while I am hospitalized?
Will interpreters be available should I or my family member need one?
Due to COVID-19, are there any implications to my insurance, deductible or co-pay amounts?

For billing inquiries, please contact our Customer Service Billing department at 1-800-549-3720

What is a video visit?

or, call Stanford Primary Care at 650-498-9000

Available on:
Monday-Friday 7:00 a.m. - 7:00 p.m.
Saturday & Sunday 8:30 a.m. - 5:00 p.m.

How do I schedule a Primary Care video visit?

or, call Stanford Primary Care at 650-498-9000

Available on:
Monday-Friday 7:00 a.m. - 7:00 p.m.
Saturday & Sunday 8:30 a.m. - 5:00 p.m.

What types of conditions or questions can be addressed during a video visit?

Video visits are not appropriate for emergency situations. If you are experiencing a medical emergency, call 911 right away.

I am a prospective patient. Can I schedule a video visit?

or, call Stanford Primary Care at 650-498-9000

Available on:
Monday-Friday 7:00 a.m. - 7:00 p.m.
Saturday & Sunday 8:30 a.m. - 5:00 p.m.

If I have an urgent or emergent need, is it safe to go to the emergency room?
Is there special technology that is required for a video visit?
Do I need to be a MyHealth user to access my physician or care team by video visit?
How do I access a video visit once it is scheduled?
Should I be concerned about privacy?
How will my physician or care team be able to assess my condition over video?
What information do I need to have a productive video visit? What do I need to do to be prepared?
Are there preventative services that I can access during this time?
Will interpreters be available should I or my family member need one?
Is there a difference in co-pay or the amount I will be charged for a video visit versus in-person visit?
I would rather wait to see my doctor in person.
If I have an urgent or emergent need, is it safe to go to the emergency room?
What measures are in place to make the Emergency Department a safe environment?
What precautions are being taken to keep patients safe at Stanford Health Care?
What is contactless check-in/check-out and eArrival?
Will medical staff and employees be tested for COVID-19 prior to my procedure to ensure my safety?
Are medical staff and employees screened for symptoms?
What type of personal protective equipment will I receive as a patient?
What type of personal protective equipment will physicians and staff have to care for me?
Are there different levels of personal protective equipment I might see?
Will my temperature be taken when I arrive for my procedure?
What would prohibit me from having surgery on the day it is scheduled?
If my procedure is cancelled again will it be rescheduled? If so, when?
How are you ensuring that you’ll have sufficient supplies (PPE and testing) and space, in case there’s a resurgence of COVID-19?
Who should receive the flu shot?
When is the best time to get the flu shot?
When and where can I get the flu shot?
Do I need to be an existing patient at Stanford Health Care to get a flu shot at a Stanford Health Care facility?
Will my insurance cover the flu vaccine?
Is the flu vaccine safe?
Why do I need to get the flu shot every year?
How effective is the flu vaccine?
If I’m feeling sick, should I wait to get my flu vaccine?
What are some side effects of the flu shot?
Can you get the seasonal flu and COVID-19 at the same time?
Will the flu shot protect me against COVID-19?
Who is eligible to receive the nasal-spray flu vaccine?
What can I do to avoid getting the flu and COVID-19?
Is it safer to go to a drive-up clinic to get the flu shot this year?
Am I allowed to be with my loved one or family member before and after the procedure? If no, where do I wait. Will I be allowed to visit my loved one or family member?
We will be traveling from out of town. If I cannot stay with my loved one or family member in the hospital room, what accommodations are there for me?
If I need support as a family member or caregiver, who can I contact? What resources are available to me?

Our Family Resource Center is here to help.  You can reach us at 650-497-7100 or caregiver@stanfordhealthcare.org.

Primary Care Video Visits
Allergy Asthma and Immunology at Menlo Medical Clinic

Phone: 650-498-6652

Diabetes Care Program
Drive-Thru COVID-19 Testing

or, call Stanford Primary Care at 650-498-9000

Available on:
Monday-Friday 7:00 a.m. - 7:00 p.m.
Saturday & Sunday 8:30 a.m. - 5:00 p.m.

Stanford Health Care - ValleyCare–Dublin Urgent Care
Walk-In Clinic
Outpatient Imaging
Billing

For billing inquiries, please contact our Customer Service Billing department at 1-800-549-3720. Our telephone agents are ready to assist you. You can also message our billing department via your MyHealth account.

Please use your MyHealth app or visit https://myhealth.stanfordhealthcare.org.

Financial Counseling

Walk-in services have temporarily been discontinued at our Financial Counseling Office.

For Financial Counceling Inquiries, please contact our Financial Counseling Department at 650-498-2900, option 2, then option 5. Our telephone agents are ready to assist you.

Medical Records

Due to COVID-19, physical locations of the Release of Information (ROI) offices are currently closed for walk-up services but are continuing to accept requests via mail and fax.

Please call the ROI office phone number if you have any questions: 650-723-5721

Spiritual Care Service
Mask Policy
Visitor Policy

Page Updated: 10/01/2020

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