Every room in the new Stanford Hospital will be private and equipped with a 55-inch television screen, an iPad and a bedside remote. Using a keypad, patients can select movies, on-demand TV, music, relaxation videos, white noise, spiritual content and patient education information; they can also stream their own content into the entertainment system.
“The system was initially developed for the hospitality industry, so the user interface is extremely intuitive and easy to navigate,” said Briana Lawson, project manager for the interactive patient experience. “Patients will be able to have an entertainment experience that’s closer to what they have at home.”
Additional family space has been designed into every patient room, with plug-ins for electronic devices and storage for personal belongings. Patients will also be able to control the temperature of their room as well as the lighting and window blinds — all without getting out of bed.
“We understand that people feel very vulnerable as patients in a hospital bed,” said Vyas. “When designing the patient rooms, we looked at some of the small things we can put back into the hands of our patients to give them a sense of control over their environment.”
Every patient at Stanford Hospital is cared for by a team of doctors, nurses, therapists, caseworkers and support staff who must work together to coordinate services and manage a patient’s return to health. Improving caregivers’ ability to communicate and collaborate easily — in a way that protects patient privacy — was a priority, especially as the caregivers move into the larger space of the new hospital, said Vyas.
Stanford has implemented a secure messaging platform that allows care teams to communicate about a patient’s personal health information in a protected environment, said Troy Foster, senior manager for network infrastructure. “It provides seamless communication between all members of a treatment team via phone call or text,” he said. It also eliminates a lot of searching for team members when a question arises. The system runs on iPhones and is being used by more than 3,500 physicians and 2,000 nursing and ancillary staff. On an average day, 30,000 text messages and 6,000 calls are transmitted through the messaging platform.
“It’s a faster way for care teams to collaborate on patient care,” said Ann-Marie Yap, executive director of technology. “It really increases our efficiency.”
“From a patient experience perspective, we are looking at how technology can help automate processes so team members have more time to focus on patient care,” said Vyas. Care teams and staff are currently testing and refining many of these new capabilities in the existing hospital before they are implemented in the new Stanford Hospital. “We want to get people comfortable with using all the new technology before we move into the new space so they can be ready to care for our patients.”