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Patient Satisfaction Scores Are a Poor Metric of Orthopedic Care ORTHOPEDICS MURASKO, M. J., V. IVANOV, D. D., ROE, A. K., KAMAL, R. N., AMANATULLAH, D. F. 2022; 45 (3): E127-+

Abstract

Patient satisfaction scores are a popular metric used to evaluate orthopedic care. There is little consistency with how satisfaction is described in the orthopedic literature. Online physician reviews are a growing trend that directly and indirectly affect a surgeon's reputation. There is little correlation of higher satisfaction with improved surgical outcomes, so rating surgical care may be misguided and possibly dangerous. Patient satisfaction is an important part of the patient-centered care model, so rating systems should directly reflect quality. More research is needed to determine the relationship between patient satisfaction and the delivery of quality care. [Orthopedics. 2022;45(3):e127-e133.].

View details for DOI 10.3928/01477447-20220217-06

View details for Web of Science ID 000800016300002

View details for PubMedID 35201936