COVID-19 Updates: COVID-19 Resources » Vaccine Update » Updated Visitor Policy » What We're Doing to Keep You Safe »
Home / Patient Care / Safe Patient Care
One of the safest places you can be.
Stanford Health Care remains your partner in health. We adhere to all safety guidance from the Centers for Disease Control and Prevention (CDC), Centers for Medicare and Medicaid Services (CMS), California Department of Public Health (CDPH), and local county public health departments.
Adapting our Safety Protocols:
- COVID-19 screening before entry into facilities
- Masks required for all patients and staff
- Physical distancing in all spaces
- Contactless check-in/check-out available through the MyHealth app
- Visitor policy reflects local guidance
- Comprehensive PPE use
- Enhanced cleaning and air filtration
- COVID-19 testing before most procedures and for all staff
Primary Care Appointments:
Focuses on patient wellness and prevention
Specialty Care Appointments:
Focuses on more complex health conditions
The best way to make an appointment is to contact your doctor or clinic directly. If you need help, call guest services at 650-498-3333.
Stanford Health Care – ValleyCare:
Contact the clinic directly.
For assistance, call 925-847-3000.
One of the safest places you can be.
Stanford Health Care remains your partner in health. We adhere to all safety guidance from the Centers for Disease Control and Prevention (CDC), Centers for Medicare and Medicaid Services (CMS), California Department of Public Health (CDPH), and local county public health departments.
Adapting our Safety Protocols:
- COVID-19 screening before entry into facilities
- Masks required for all patients and staff
- Physical distancing in all spaces
- Contactless check-in/check-out available through the MyHealth app
- Visitor policy reflects local guidance
- Comprehensive PPE use
- Enhanced cleaning and air filtration
- COVID-19 testing before procedures and for all staff
Primary Care Appointments:
Focuses on patient wellness and prevention
Specialty Care Appointments:
Focuses on more complex health conditions
The best way to make an appointment is to contact your doctor or clinic directly. If you need help, call guest services at 650-498-3333.
Stanford Health Care – ValleyCare:
Contact the clinic directly.
For assistance, call 925-847-3000.
Healthcare in the New Normal: Designed to Adapt
This video series aims to answer questions and help you make informed decisions about getting the health care you need while instilling the confidence that it is safe to come to Stanford Medicine without delay.
“The facilities are safe, the staff are in good shape, the procedures are continuing to move forward at all locations.”
—Rick Shumway, President & CEO, Stanford Health Care – ValleyCare
Stanford Health Care – ValleyCare brings the resources of Stanford Health Care to the East Bay. We are taking every precaution to protect the health of patients and staff, including testing patients prior to procedures and regularly testing our workforce.
Our health system is prepared to provide health care to all patients through this crisis and respond to a potential surge in COVID-19 cases. We administer advanced treatments for COVID-19, with ongoing clinical trials for Remdesivir and convalescent plasma.
- Rick Shumway, President & CEO, Stanford Health Care – ValleyCare
Safety protocols at Stanford Health Care – ValleyCare
- Tracey Lewis Taylor, MPH, FACHE, Chief Operating Officer, Stanford Health Care – ValleyCare
Maintaining a healthy workforce, adequate PPE, and testing
- Jack Boyd, MD, Clinical Associate Professor, Department of Cardiothoracic Surgery, Stanford Medicine
Importance of not delaying cardiovascular care
“We are all committed to providing the best oncologic care to all of our patients.”
—Dr. Patrick Swift, Clinical Professor, Radiation Oncology – Radiation Therapy, Stanford Medicine
Dr. Swift discusses with Patty Falconer, the Executive Director, Cancer Care Programs and Cancer Network and Dr. Eben Rosenthal, Medical Director Cancer Center, the ways in which Cancer Center has made the changes necessary to keep people safe.
Through digital initiatives, we have allowed our patients to check in and out of their appointments in a contactless way through their MyHealth application. We have created a portfolio of services that have now converted to digital, including online support groups.
- Dr. Patrick Swift, Clinical Professor, Radiation Oncology – Radiation Therapy, Stanford Medicine
Doing Everything Possible to Ensure Patient Safety
- Dr. Eben Rosenthal, Medical Director Cancer Center, Stanford Medicine
Safety Interventions and Transforming Care for Our Cancer Patients
- Patty Falconer, Executive Director, Cancer Care Programs and Cancer Network, Stanford Medicine
Ensuring the Comfort and Safety of Everyone and the Importance of Not Delaying Care
Care Options
Care options include in-person and telehealth visits. Stanford Health Care has the capacity to care for you and respond to the needs of the COVID-19 crisis. For general inquiries, contact Guest Services at 650-498-3333.
TELEHEALTH
Telehealth video visits are available for primary care, follow-up visits, mental health services, and many specialty care appointments. Video visits are available through the MyHealth app and web portal.
IN-PERSON CARE
In person appointments are available for new and returning patients. For primary care,
or call 650-498-3333.
For specialty appointments, contact your doctor or the clinic directly.
For appointments at Stanford Health Care – ValleyCare, contact the clinic directly. For assistance, call 925-847-3000.
GETTING TESTED
Stanford Health Care is offering COVID-19 testing for established Stanford Health Care patients and members of the public. Learn more about our testing sites »
Seek testing if you are experiencing symptoms of COVID-19 or have recently had a close contact (closer than 6 feet for at least 15 minutes) to a person with COVID-19. Testing is required before most medical procedures.
Returning Patient
NEW PATIENT
New to the clinic? Click below to book your first appointment with us.
Available everyday, 9:00 a.m. - 9:00 p.m.
Available Monday to Friday, 8:00 a.m. - 5:00 p.m.