What Are Financial Counselors?
- Assessing a patient's liability,
- Linking patients to
available funding sources such as Medi-Cal and Medicare, or
- Determining whether they are eligible for charity care or
financial hardship treatment.
Patients requesting payment plans or financial hardship
consideration are identified as early as possible in the
registration/admission process so the necessary documentation,
research and approval can be completed before services are provided.
As a general policy, patients seeking elective/non-urgent services
must have an identified financial source for covering the cost of
care. This policy does not apply to persons who seek services in the
Emergency Department until after the patient has been medically
screened for an emergency medical condition and has either
- Been determined not to have an emergency medical condition,
- Been provided with stabilizing treatment.
In compliance with Emergency Medical Treatment and Active Labor Act
(EMTALA), Stanford Health Care will provide a medical screen
examination and necessary stabilizing treatment for emergency medical
conditions and labor regardless of ability to pay.