Guest Services

Navigation Bar

Navigation focuses on the emotional experience of patients and their families as they move through Stanford Health Care. We listen and view each patient’s experience from their perspective to gain insight, to anticipate their implicit and explicit needs, and respond with compassion and resolution. Navigators have the knowledge, tools, compassion, and are uniquely positioned to play an essential role in enhancing the patient experience.

Navigation Bar Services

Some of our most commonly requested questions or services provided include:

• Wayfinding
  
  
• Local interests
  Restaurants, museums, events, walking tour, information, and more
  
  
• Assistance with clinic appointments
  
  
• Clinic and physician searches
  
  
• Assistance with complaints and compliments
  
  
• Information on housing and hotels
  
  
• Referral to billing advocacy for billing questions and financial assistance
  
  
• Active rounding on units and waiting areas
  
  
• Courtesy visits and service recovery
  
  
• MyHealth enrollment
  
  
• Information on home medical equipment resources
  
  
• Scheduling comfort services
  Art, Music, Massage, Pet Assisted Wellness, Guided Imagery, Spiritual Care.  Some services may not be available due to COVID restrictions.
  
  
• Information on health insurance questions and negotiations