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Navigation focuses on the emotional experience of patients and their families as they move through Stanford Health Care. We listen and view each patient’s experience from their perspective to gain insight, to anticipate their implicit and explicit needs, and respond with compassion and resolution. Navigators have the knowledge, tools, compassion, and are uniquely positioned to play an essential role in enhancing the patient experience.
Navigation Bar Services
Some of our most commonly requested questions or services provided include:
Local interests Restaurants, museums, events, walking tour, information, and more
Assistance with clinic appointments
Clinic and physician searches
Assistance with complaints and compliments
Information on housing and hotels
Referral to billing advocacy for billing questions and financial assistance
Active rounding on units and waiting areas
Courtesy visits and service recovery
Information on home medical equipment resources
Scheduling comfort services Art, Music, Massage, Pet Assisted Wellness, Guided Imagery, Spiritual Care. Some services may not be available due to COVID restrictions.
Information on health insurance questions and negotiations
The Johnson Family Wellness Center
500 Pasteur Drive