Contact Stanford Health Care

Phone: 650-498-3333

Check-in process

You will receive a call within 24-48 hours prior to your check-in to confirm your procedure location and planned start time. As a Level One Trauma Center, Stanford Hospital unexpectedly receives emergency and transfer patients from other area hospitals. As a result, your procedure start time can be delayed. Please feel free to call us the day of your check-in to inquire about any possible delays.

At check-in, you will need:

  • A government-issued photo ID
  • Your insurance card and co-pay
  • Any documents such as your Medical Power of Attorney or Advance Directive


Our inpatient care hospitals in Palo Alto are located at 300 Pasteur Drive and 500 Pasteur Drive. These buildings are next door to each other. Patient check-in desks are located just inside each hospital’s main entrance.

Our Guest Services team is pleased to assist you – whether it is guiding you around our campus or helping you access supportive services.