• For external (Vendors) with invoice status questions, please visit our self-service inquiry site, powered by IDS: https://invoicetracker.invoicedeliveryservices.com/index.php
  • For more details surrounding the IDS Invoice Inquiry web portal, please click
     
• For external users (Vendors) with status questions on multiple invoices, please send a spreadsheet directly to our automated email: Vendorstatement@stanfordhealthcare.org
• Should you have more than one account with Stanford Health Care, please provide an individual statement or accounts receivable aging for each account.
  • All open invoices, debits, chargebacks, or other receivables issues
  • All open credits, offsets, unapplied cash/payments, or cash on account
• That document must contain the following information:
• Invoice Number
  
• Invoice Date
• Total Invoice $$ Amount
• Purchase Order Number
• If this template helps, vendors are welcome to use the following Excel template (just fill out columns A,B,C and E), and follow the above "Vendorstatement@" submission instructions:
  (Download the Statement Reconciliation Template here)

SHC may withhold payment of particular charges or amounts that SHC disputes in good faith, provided Entity provides Vendor with a reasonably detailed explanation of the basis for such withholding. Explanation may include, but is not inclusive of, statement reconciliation error translations sent to Vendor via automated notice.

Vendors should please provide advance notice of potential Credit Hold by sending an email indicating upcoming Credit Hold potential to SHCAPInquiry@stanfordhealthcare.org at least 15 days prior to placing entity on Credit Hold.  SHC commits to using commercially reasonable efforts to promptly resolve any such payment dispute.