Facial Nerve Center

Part of Stanford Health Care Ear, Nose, and Throat

801 Welch Road
Palo Alto, CA 94304
Phone: 650-736-FACE

Getting Here »

What We Offer You for Facial Nerve Care


Diagnosis and Treatment Planning

Facial reanimation
Counseling and behavioral care
Ophthalmic eye surgery and care

Your Care Team

At the state-of-the-art Facial Nerve Center, you have access to a team of specialists, so we can offer you complete care for any facial paralysis condition. We also hold regular case reviews where doctors in the community present their most challenging cases to our team for evaluation. Our team members include:

Extended Care Team

Facial Rehabilitation and Speech Therapists


Nurses and Nurse Coordinators (RN)
Care Coordinators
Research Coordinators

In addition to the best care for your unique needs, the Facial Nerve Center offers you convenience and easy access.

Frequently Asked Questions

Considering Stanford
What insurance plans does Stanford Health Care accept?
How do I find the right doctor for me?
What facial nerve care support services are available?
Do I need a doctor referral to be seen at the Facial Nerve Center?
Is financial assistance available?
First Appointment
What can I expect on my first appointment?
What should I bring to my first appointment?
I need directions to the center. Where do I park?
How do I send my medical record to Stanford Health Care?
Can my family member of friend attend my appointment?
Can I record my discussion with my doctor?
What is the best way to get all my questions answered during my appointment?
Are translator/interpreter services available?
Current Patients
What support resources are available to me?
How do I cancel or reschedule my appointment?
How do I know if a clinical trial is right for me?
How do I pay my bill?

You have multiple options when it comes to paying your bill.

  • Pay Online:
    • You can log in to MyHealth or the MyHealth mobile app to see and pay your bill.

Already have an account but need help logging in?

Forgot Username?

Forgot Password?

Contact the MyHealth Help Desk

  • You can also pay as a guest to pay your bill without logging in.
  • Pay by mail:  
    • Stanford Health Care
      P.O. Box 740715, Los Angeles, CA 90074-0715
      Los Angeles, CA 90074-0715
  • Pay by Phone:
    • You can call our Patient Billing Customer Service Office

For our latest business hours and for more information about billing, visit our Billing page. 

International Patients
I live overseas. How do I access care from you?

For Referring Physicians


Fax a referral form with supporting documentation to 650-320-9443.


To present or submit a case for our review, please contact us at 650-736-FACE.