Facial Nerve Center

Part of Otolaryngology – Head and Neck Surgery

801 Welch Road
Palo Alto, CA 94304
Phone: 650-736-FACE

Getting Here »

What We Offer You for Facial Nerve Care

INNOVATION HIGHLIGHTS

Diagnosis and Treatment Planning

Facial reanimation
Counseling and behavioral care
Ophthalmic eye surgery and care

Your Care Team

At the state-of-the-art Facial Nerve Center, you have access to a team of specialists, so we can offer you complete care for any facial paralysis condition. We also hold regular case reviews where doctors in the community present their most challenging cases to our team for evaluation. Our team members include:

Extended Care Team

Facial Rehabilitation and Speech Therapists

SPEECH-LANGUAGE PATHOLOGISTS

Nurses and Nurse Coordinators (RN)
Care Coordinators
Research Coordinators

In addition to the best care for your unique needs, the Facial Nerve Center offers you convenience and easy access.

Frequently Asked Questions

Considering Stanford
What insurance plans does Stanford Health Care accept?
How do I find the right doctor for me?
What facial nerve care support services are available?
Do I need a doctor referral to be seen at the Facial Nerve Center?
Is financial assistance available?
First Appointment
What can I expect on my first appointment?
What should I bring to my first appointment?
I need directions to the center. Where do I park?
How do I send my medical record to Stanford Health Care?
Can my family member of friend attend my appointment?
Can I record my discussion with my doctor?
What is the best way to get all my questions answered during my appointment?
Are translator/interpreter services available?
Current Patients
What support resources are available to me?
How do I cancel or reschedule my appointment?
How do I know if a clinical trial is right for me?
How do I pay my bill?

You have multiple options when it comes to paying your bill.

  • Online:
    • You can pay your bill in MyHealth or the MyHealth mobile app, our secure health information tool for patients
    • You can also pay as a guest without creating a login.
  • By mail:  
    • Stanford Health Care Hospital Payment Processing P.O. Box 740715, Los Angeles, CA 90074-0715
  • By calling a Customer Service Representative at 1-800-549-3720, Monday – Friday, 8 a.m. – 5 p.m.

For more information about billing, visit our Billing page. 

Patient billing services at Stanford Health Care are provided by the billing office. To inquire about a bill that you received, please contact customer service: 

Stanford Hospital Billing
Monday – Friday, 8 a.m. – 5 p.m.
1-800-549-3720

International Patients
I live overseas. How do I access care from you?

For Referring Physicians

HOW TO REFER

Fax a referral form with supporting documentation to 650-320-9443.

SUBMIT YOUR CASE TO OUR MONTHLY FACIAL NERVE CONFERENCE

To present or submit a case for our review, please contact us at 650-736-FACE.