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I want to receive my care at Stanford Health Care – Tri-Valley. Will my insurance plan cover me?
What are important questions I should ask my insurance company about my coverage?
How can your Patient Financial Clearance team help me?

Our Patient Financial Clearance team is available to answer your questions related to insurance coverage, including any out-of-pocket costs and pre-authorization before your appointment or procedure. 

To best prepare for your call, be sure to have:

  • Your current health insurance card
  • Our NPI and Tax ID 
  • Information related to your upcoming visit or procedure
  • Your list of questions
  • Your preferred means for taking notes

Please contact us with your questions. We’re glad to help. 

Patient Financial Clearance
Phone: 650-724-4445
Toll Free: 1-877-291-7335
Mon – Friday, 8 a.m. – 5 p.m.

Whom do I contact if I do not have insurance?
Why didn’t my insurance pay for my medical services?
What if I can’t afford to pay my insurance bill?

Assess Your Coverage

Determine the extent of your coverage or any out-of-pocket costs before you receive care

Contact: Financial Counseling
Phone: 925-534-6457 
Mon – Fri: 8:00 a.m. – 5:30 p.m.
Sat – Sun: 7:30 a.m. - 4:00 p.m.

Insurance Pre-Authorization

Find out if your insurance carrier has pre-authorized a medical service before you receive care

Contact: Financial Clearance
Phone: 650-724-4445

Toll Free: 1-877-291-7335