Patient Relations is here to facilitate resolution for any concern or issue patients and family members may have with their experience. We strive to provide a comfortable, caring and professional presence, while utilizing problem solving skills and effective communication, to achieve resolution to concerns. As a neutral party our team objectively investigates, initiates internal reviews, and documents issues brought to our attention, with the goal of achieving the best outcome for our patients, families, and the organization.
Patient Relations enforces a one-year statute of limitations for all complaints and grievances. This means that all concerns must be submitted within one year of the event date in question. Appeals to this statute may be considered on a case-by-case basis.
Your thoughts, experiences, and feedback are important to us. Whether you want to offer a suggestion or file a formal grievance, the Patient Relations Form below will connect you directly with Patient Relations. A Patient Relations Manager will reach out to you within 3 business days of completing the form.
Phone: 650-498-3333
Email: GuestServices@stanfordhealthcare.org
You may report concerns or suggestions to The Joint Commission (TJC), whether or not you use the hospital’s grievance process:
Via mail:
The Joint Commission
Office of Quality Monitoring
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Online at:
https://www.jointcommission.org/contact-us/
Please refer to The Joint Commission website at jointcommission.org for additional information.
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