We are excited to inform you that we will be using a new payment platform, Recipient Select, to allow you to choose your preferred method for receiving your patient refund via a secure web portal. Payments made by credit card will be refunded to the original form of payment. If the payment was made in a different form or the card is no longer available, refunds will be issued through a secure Bank of America web portal called Recipient Select.
Patients can choose the preferred method for receiving the refund. When applicable, the patient will receive an e-mail from Stanford Health Care with a link to the portal and instructions to create a profile and select the preferred payment method.
Patients will have 5 days from the date of the e-mail to complete the selection. If not completed within 5 days, a pre-paid Visa credit card will be issued and mailed to the patient.
Recipient Select Frequently Asked Questions (FAQ’s)