Financial Counseling is available to help you navigate the financial aspect of getting care at Stanford Health Care Tri-Valley. As a private, non-profit institution, Stanford Health Care Tri-Valley relies on patient care revenues from commercial insurance, government programs, and direct patient payments.
Talk to a Counselor
Financial counselors are part of the Patient Access Services team and dedicated to helping patients and physicians determine sources of reimbursement for hospital services.
Financial Counselors identify and assist patients who are unable to pay their estimated liability prior to treatments or to assist patients who have large existing balances. This assistance includes:
- Assessing a patient's liability
- Linking patients to available funding sources, such as Medi-Cal and Medicare
- Determining whether a patient is eligible for charity care or financial hardship treatment
What to Expect
Patients requesting payment plans or financial hardship consideration should be identified as early as possible in the registration/admission process so the necessary documentation, research, and approval can be completed before services are provided.
As a general policy, patients seeking elective/non-urgent services must have an identified financial source for covering the cost of care. This policy does not apply to persons who seek services in the Emergency Department until after the patient has been medically screened for an emergency medical condition and has either been determined not to have an emergency medical condition or provided with stabilizing treatment.
In compliance with the Emergency Medical Treatment and Active Labor Act (EMTALA), Stanford Health Care Tri-Valley will provide a medical examination and necessary stabilizing treatment for emergency medical conditions and labor regardless of ability to pay.
Estimate Your Costs
Use the Cost Estimator tool to estimate your out-of-pocket cost for some of Stanford Health Care Tri-Valley services. Provide your insurance information when prompted for a more accurate cost estimate.
Note: Our online Cost Estimator tool currently supports a limited number of health services that are mandated to meet regulatory requirements. Stanford Health Care Tri-Valley is working diligently to increase the number of shoppable services included in our tool.
Stanford Health Care Tri-Valley is in the process of updating our Cost Estimator tool. In the meantime, you can create a Stanford Health Care Tri-Valley estimate by utilizing the following link.
For a more accurate estimate, contact the Financial Counseling at 925-534-6457
Patient Rights and Protections
Stanford Health Care Tri-Valley Financial Counseling
Mon – Fri: 8:00 a.m. – 5:30 p.m.
Sat – Sun: 7:30 a.m. - 4:00 p.m.