Support to Navigate Challenging Health Conditions

Stanford Coordinated Care is a team of medical professionals and care coordinators who help people with chronic illnesses lead a healthy life and smoothly navigate their health care experiences. Services include:

  • Assistance in managing chronic illness
  • Coordination of medical care no matter how many specialists you see
  • Primary care at our clinic or in collaboration with your primary care provider
Maps & Directions
211 Quarry Road
Palo Alto, CA 94304
Phone: 650-724-1800 Getting Here

Our Doctors

Care and Treatment of Chronic Illnesses

Eligibility & Enrollment

Who is eligible?

Eligible patients for the SCC include:

Stanford University

  • Active employees and adult dependents of Stanford University enrolled in a Blue Shield of California health plan.
  • Early retirees of Stanford University, where Medicare is not the primary insurance.
  • Those participating in Long Term Disability where Medicare is not the primary insurance.
  • Other factors for eligibility to enroll in the SCC include, but are not limited to; individuals who meet the above criteria, and are diagnosed with chronic conditions, such as diabetes, heart disease, asthma/chronic lung disease, and even not feeling well. Also, anyone on 5 or more prescribed medicines may qualify.

Stanford Hospital & Clinics and Lucile Packard Children’s Hospital

  • Active employees and adult dependents of Stanford Hospital & Clinics, Lucile Packard Children’s Hospital enrolled in a Hospital PPO or EPO (administered by UMR) health plan.
  • Early retirees of Stanford Hospital & Clinics, Lucile Packard Children’s Hospital, where Medicare is not the primary insurance.
  • Those participating in Long Term Disability where Medicare is not the primary insurance.
  • Other factors for eligibility to enroll in the SCC include, but are not limited to; individuals who meet the above criteria, and are diagnosed with chronic conditions, such as diabetes, heart disease, asthma/chronic lung disease, and even not feeling well. Also, anyone on 5 or more prescribed medicines may qualify.
How do I enroll?

Those interested in becoming a member of SCC should take the first step to enrollment and complete a self-assessment. Fax assessments to the clinic upon completion. An SCC team member will follow up once the assessment has been received.

Based on the completed self-assessment and after the SCC has determined an individual is a good fit for the services offered, an initial intake appointment with a care coordinator will take place. After the first intake visit, the patient will then be officially enrolled.

During the intake appointment, the care coordinator will discuss two services offered by Stanford Coordinated Care. One service is Primary Care Plus. As a member of Primary Care Plus, the patient is asked to transfer their primary care services to the coordinated care team which includes a physician, nurse, care coordinator, physical therapist, pharmacist, and clinical social worker.

The other service is Chronic Care Support. As a member of Chronic Care Support, the patient agrees to continue with their current primary care physician but would like the extra help and support from the SCC care support team, which includes a clinical social worker and registered nurse.

Review our service offering.

Why should I enroll?

SCC believes that individuals are the expert about their own life and health. However, it can be hard to face chronic conditions alone. The SCC team can help individuals with medical, social, and emotional aspects of trying to live in the healthiest way. Also, there are no co-pays for SCC services.

Take the next step

Join SCC today and start receiving coordinated care! To access a team member of SCC call 650-724-1800 or email coordinatedcare@stanfordmed.org.

Features

Stanford Coordinated Care

At Stanford Coordinated Care, individual care coordinators help patients with appointments and medication refills, and find answers to their medical questions.

For Patients

Stanford Hospital & Clinics is known worldwide for the advanced patient care provided by its doctors and staff.  We also provide a wide range of guest services and amenities to our patients and visitors. Learn more about preparing for a hospital stay, billing and financial services, and our other support programs in Patients & Visitors.  

Stanford Coordinated Care is a benefit available to active Stanford University and Hospital employees and their adult dependents covered by Blue Shield and UMR insurance plans.

AFTER HOURS

Please call us first before going directly to the emergency room unless you feel that you cannot safely wait a few minutes to speak to us.

We will make every effort to offer you an appointment the next day for urgent problems if the problem can safely wait until morning.

In major emergencies, call 911 for an ambulance or proceed directly to the nearest emergency room.

Call us to make an appointment

650-724-1800

Coordinated Care Newsletter

  • Vol. 1, Issue 1
  • Vol. 1, Issue 2
  • Vol. 1, Issue 3

For Health Care Professionals

PHYSICIAN HELPLINE

Phone: 1-866-742-4811
Fax: 650-721-3476
Monday – Friday, 8:30 a.m. – 5 p.m.

Stanford Hospital & Clinics provides comprehensive services to refer and track patients, as well as provides the latest information and news for physicians and office staff. For help with all referral needs and questions visit Referring Physicians.

HOW TO REFER

Fax a referral form with supporting documentation to 650-320-9443.

Track your patients' progress and communicate with Stanford providers securely online.

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