Stanford Coordinated Care is a team of medical professionals and
care coordinators who help people with chronic illnesses lead a
healthy life and smoothly navigate their health care experiences.
Assistance in managing chronic illness
of medical care no matter how many specialists you see
Primary care at our clinic or in collaboration with your primary
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Palo Alto, CA 94304
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211 Quarry Road
Palo Alto, CA 94304
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Care and Treatment of Chronic Illnesses
What is Stanford Coordinated Care (SCC)?
Stanford Coordinated Care is a service to help you manage and
coordinate your own care, and the care you receive from specialists.
We believe that people are the most important factor in their own
health, and that our job is to help you build the knowledge, skills,
and confidence you need to live long and feel well.
Is the service confidential?
Yes! We will only share your health information with your consent.
Your participation is not reported to your employer unless you tell
them, because we won't. We will reach out to your primary care
provider before contacting you, to make sure that our services would
be a good fit.
An SCC team member will follow up once the assessment has been received. Based on the completed self-assessment, an initial intake appointment with a care coordinator will take place after the SCC has determined an individual is a good fit to receive service. After the first intake visit, the patient will then be officially enrolled.
Why should I enroll?
We believe that you are the expert about your own life and health.
However, it can be hard to face chronic conditions alone. Our team can
help you with the medical, social, and emotional aspects of trying to
live in the healthiest way. Also, you will not have any co-pays for
Which service should I enroll in?
During the intake appointment, the care coordinator will discuss two
services offered by Stanford Coordinated Care. One service
is Primary Care Plus. As a member of Primary Care Plus, you
would be asked to transfer your primary care services to the
coordinated care team which includes a physician, nurse, care
coordinator, physical therapist, pharmacist, and clinical social worker.
Another service being offered at SCC is Chronic Care Support. As a
member of Chronic Care Support, you would continue with your
current primary care physician but want the extra help and support
from the SCC care team.
What are the benefits of Primary Care Plus vs. Chronic Care Support?
Primary Care Plus benefits:
$0 copay at SCC to see your provider and care team* *If you are a member of the Stanford University High Deductible
PPO Plan, a contribution by your employer will be made for the
initial months of participation. For Hospital employees in the PPO
plan, if you have not met the deductible the Hospital will make a
contribution towards the cost for the initial months of
participation, subject to Union approval.
access to a member of your care team
Same day and next day
clinic appointments for urgent needs
A care coordinator
with time to listen and help you plan and access your care
Access to Stanford's Better Choices, Better
Health chronic disease self-management workshop
Pharmacist review of your medications
your complex care needs
In-office labs at no cost and blood
draw service on-site for outside labs
& Physical Therapy clinicians on-site
Chronic Care Support benefits:
$0 to see your care team* *Chronic Care Support
services are paid for directly by your employer.
care support team member with time to listen and help you plan and
access your care
Develop a personalized care plan and
attain personal health goals
Access information about
medications, procedures, and diagnoses
insight through individual visits and/or group seminars
Coordination of your complex care needs
How will the care be different than what I am receiving now?
Patients, like you, have told us that care in the community does not
fully meet their needs. We promise prompt service, effective
communication with providers, and coordination of your health care
based on your wishes, needs, and preferences. We will help you take
control of your life and health.
Who will be taking care of me?
Primary Care Plus: You will be assigned a primary care
physician with time to listen and help you plan your care. Your SCC
team also includes a nurse, care coordinators, a clinical social
worker, physical therapist, and pharmacist.
Chronic Care Support: You will be cared for by your current
primary care physician, with the extra help from an SCC care support
nurse and an SCC care support clinical social worker.
What are the hours of operation?
Monday, Tuesday, Thursday, and Friday 8:30 a.m. – 5 p.m.
Wednesdays 8:30 a.m.– 7 p.m.
*For those who choose to enroll in Primary Care Plus, the SCC
physicians are available by phone 24/7 for urgent issues that cannot
wait until opening the following day.
How will my enrollment in the SCC change my current health plan?
Everything in your current health plan will stay the same, except
that your employer will waive co-pay services with Stanford
Can my family members take part in this service?
Yes, adult family members who are a good fit, between the ages 18 to
65, who are not on Medicare and are covered under your health plan,
can receive care with SCC.
When do I need to make a decision about joining the SCC?
You are able to enroll for SCC services at any time after you
complete the self-assessment. A care coordinator will follow-up with
you to determine whether or not our care will best fit your needs.
Who is eligible to enroll?
You are eligible to enroll if the following describes you:
Active employees of Stanford Health Care, Lucile Packard
Active employees of Stanford
Early retiree of Stanford Health Care or Stanford
Those participating in Long Term Disability where
Medicare is not the primary insurance
Covered by Blue
Shield of California or Hospital PPO or EPO (administered by
You or a family member (covered dependent) living with a
What are some examples of chronic conditions that may qualify me?
Some examples of chronic conditions that may qualify you are, but are
not limited to:
Diabetes, heart disease, asthma/chronic lung disease,
depression, and chronic pain
Also, you may qualify if you
take five or more prescribed medications.
How do I know if I have a chronic condition?
You may have a chronic condition if you are taking medicine for more
than one condition.
If I think I have a chronic condition, but have never been diagnosed by a doctor, how do I find out if the SCC is for me?
Contact your primary care doctor and schedule an assessment.
At Stanford Coordinated Care, individual care coordinators help patients with appointments and medication refills, and find answers to their medical questions.
Stanford Health Care (formerly Stanford Hospital & Clinics) is
known worldwide for the advanced patient care provided by its doctors
and staff. We also provide a wide range of guest services and
amenities to our patients and visitors. Learn more about preparing for
a hospital stay, billing and financial services, and our other support
programs in Patients &
Stanford Coordinated Care is a benefit available to active Stanford
University and Hospital employees and their adult dependents covered
by Blue Shield and UMR insurance plans.
Please call us first before going directly to the emergency room
unless you feel that you cannot safely wait a few minutes to speak to
We will make every effort to offer you an appointment
the next day for urgent problems if the problem can safely wait until
In major emergencies, call 911 for an ambulance
or proceed directly to the nearest emergency room.
Stanford Health Care (formerly Stanford Hospital & Clinics)
provides comprehensive services to refer and track patients, as well
as provides the latest information and news for physicians and office
staff. For help with all referral needs and questions visit Referring Physicians.
HOW TO REFER
Fax a referral form with supporting documentation to
Track your patients' progress and communicate with Stanford providers