Close
Open
Share on Facebook
Twitter
Email
 
Notice: Users may be experiencing issues with displaying some pages on stanfordhealthcare.org. We are working closely with our technical teams to resolve the issue as quickly as possible. Thank you for your patience.
 

Find the latest information on COVID-19, monkeypox, and the flu vaccine

Menu
Search
Menu
Search
  • Doctors, Clinics & Locations, Conditions & Treatments
  • Patients & Visitors
  • MyHealth
  • Billing
  • Insurance
  • Medical Records
  • Support Groups
  • Financial Assistance
  • COVID-19 Resource Center
  • Locations and Parking
  • Visitor Policy
  • Hospital Check-in
  • Video Visits
  • International Patients
  • Contact Us
View All Information for Patients & Visitors »
We are available to assist you 24/7.
650-498-3333
GuestServices@stanfordhealthcare.org


View the changes to our visitor policy »

 

View information for Guest Services »

New to MyHealth?

Manage Your Care From Anywhere.

Access your health information from any device with MyHealth.  You can message your clinic, view lab results, schedule an appointment, and pay your bill.

ALREADY HAVE AN ACCESS CODE?

Activate Account

DON'T HAVE AN ACCESS CODE?

Create a New Account

NEED MORE DETAILS?

Learn More about MyHealth »
Learn More about Video Visits »

MyHealth for Mobile

Get the iPhone MyHealth app »
Get the Android MyHealth app »

WELCOME BACK

Forgot Username or Password?
Need Help?

Clear

Patient & Family Partner Program: Emergency Department

  • About
  • About
Overview
Adult Congenital Heart Disease
Cancer Center Palo Alto
Cancer Center South Bay
Disabilities
Emergency Department
Founding PFAC
Heart Transplant
Lung & Heart-Lung Transplant
Medical Education
Stanford Adolescent Young Adult Cancer PFAC
Overview
Adult Congenital Heart Disease
Cancer Center Palo Alto
Cancer Center South Bay
Disabilities
Emergency Department
Founding PFAC
Heart Transplant
Lung & Heart-Lung Transplant
Medical Education
Stanford Adolescent Young Adult Cancer PFAC

Emergency Department

Patient & Family Advisory Council

Mission, Vision, and Guiding Principles

The Emergency Department Patient and Family Advisory Council’s (PFAC) mission is to improve the Stanford Health Care experience and emphasize patient-centered care across all areas of daily work inside the Stanford Hospital Emergency Department.

In collaboration with Emergency Department (ED) leadership, the PFAC leverages patient-caregiver feedback and provides experience and insight to integrate the patient, family, and caregiver voice into organization-wide programs.  

Accomplishments

  • The primary focus of Emergency Department PFAC was to provide ongoing feedback and brainstorm ideas for improvements in the MyHealth application.  The PFAC worked with Digital Health on the following initiatives:
    • Assisted in developing content to explain Emergency Department operations and services. This information was previously communicated through a slide deck projected on a waiting area monitor.
    • Developed signage for the waiting area to help users who had trouble signing in to MyHealth
    • Improved access for patients to get after visit notes (as required by the CURES Act)
    • Added the Patient Behavioral Agreement to MyHealth
  • Provided feedback to programs designed to help medical residents develop skills in patient-centered care
    • Advancing Communication Excellence at Stanford
    • Online course for emergency residents and faculty focused on patient-centered care.  
  • Partnering with the Digital Health Strategy team, provided feedback and suggestions that would encourage patients to use digital medicine tools like the telemedicine application introduced in the Emergency Department in February 2021. 
  • Working with Ambulatory, provided suggestions and feedback on an initiative designed to send messages to patients encouraging them to take advantage of the annual wellness checkup. 
  • Met several times to discuss the Emergency Department’s ongoing development of a geriatric program. Currently, over 50% of emergency room patients are over 65.
  • Optimized the Emergency Department’s Precision Medicine Program by adding the patient perspective.
  • Added two new members.

Year Established
2016

Patient & Family Chairperson
Cathy Castillo

Clinical Advisor
Divya Kurian  MD
Stanford Emergency Medicine Attending

Staff Advisors
Jean Reyes
Assistant Patient Care Manager, Emergency Services

Members
Patient & Family Partners
Julie Craven
Alka Jayakar
Vanessa Johnson
Brent Portman
Ting Pun
Kelvin Yu

Staff
Seth Cohen

JOIN US
Previous Section Next Section
  • Find a Doctor
  • Find Conditions & Treatments
  • Find a Stanford clinic
  • For Patients & Visitors
  • Billing
  • Protections Against Surprise Medical Bills
  • Insurance
  • Hospital Check-in
  • Contact Us
  • Video Visits
  • Send a Greeting Card
  • Get a Second Opinion
  • COVID-19 Resource Center
  • Behavioral Standards
  • Make a Gift
  • About Us
  • Quality & Safety
  • Annual Report
  • 300 Pasteur Drive Renewal Program
  • Stanford Health Care – Now
  • For Healthcare Professionals
  • Referring Physicians
  • Nursing
  • Allied Healthcare Professionals
First Responders
  • Newsroom
  • Careers
  • Volunteering
  • Vendors
  • Stanford Medicine Partners
  • Stanford Health Care Tri-Valley
  • Stanford Medicine
  • Stanford Medicine Children's Health
  • Stanford University
  • Legal
  • Privacy
  • Code of Conduct
  • |   Notice of Nondiscrimination      ©2022 Stanford Health Care. All Rights Reserved
Home
Close
Doctors
Clinics & Locations
Conditions & Treatments
Clinical Trials
MyHealth Login

Patients & Visitors
Billing
Insurance
Financial Assistance
Medical Records
Contact Us
Video Visits
Get a Second Opinion
COVID-19 Resource Center
Healthcare Professionals
Referring Physicians
Nursing
Allied Healthcare
About Us
Quality & Safety
Careers
Newsroom
Make a Donation
Stanford Health Care – Now
Close